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Inspection Summary


Overall summary & rating

Requires improvement

Updated 16 February 2019

About the service:

Dumpton Lodge is a residential care home that accommodates up to 29 older people who may be living with dementia. At the time of the inspection 25 people were living at the service.

What life was like for people using the service:

People continued to feel safe and that staff met their needs and preferences. Potential risks to people’s health and welfare had been assessed and there was guidance in place for staff to follow to reduce the risks. However, checks on the environment to keep people safe had not been recorded and there was no record of how shortfalls were rectified.

People told us they were happy with the way they received their medicines. However, medicines were not always managed safely and people had not always received their medicines as prescribed. People felt that they were listened to and any concerns they had were dealt with, but there was no system to formally gain people’s opinions and suggestions to improve the service.

Staff understood people’s needs, choices and preferences. People told us that staff provided their care as they wanted and respected the decisions they made about their care. People were encouraged to be as independent as possible and be involved in decisions about their care.

People were supported to take part in activities that they enjoyed. People were encouraged to maintain relationships that were important to them, visitors were welcome at any time.

More information is in the detailed findings below.

Rating at the last inspection:

Good (report published 22 July 2016).

Why we inspected:

This was a planned inspection based on the rating at the last inspection. We found that the service no longer met the characteristics of Good in all areas. The domains of safe and well led are now rated as Requires Improvement. The overall rating is now Requires Improvement.

Follow up:

We will work with the provider following this report being published to understand and monitor how they will make changes to ensure the service improves their rating to at least Good.

Inspection areas

Safe

Requires improvement

Updated 16 February 2019

The service was not always safe

Details are in our Safe findings below

Effective

Good

Updated 16 February 2019

The service was effective

Details are in our Effective findings below.

Caring

Good

Updated 16 February 2019

The service was caring

Details are in our Caring findings below.

Responsive

Good

Updated 16 February 2019

The service was responsive

Details are in our Responsive findings below.

Well-led

Requires improvement

Updated 16 February 2019

The service was not always well-led

Details are in our Well-Led findings below.