Pioneer House

We rated it as good because:

• The practitioner had training in key skills, understood how to protect babies and their carers from abuse, and managed safety well.
• Risk assessments were completed for all babies using an evidence-based standard assessment tool. The practitioner recognised risks to babies, acted on them and kept good care records.
• From the feedback we received, the practitioner treated babies and their carers with compassion and kindness, took account of their individual needs, and helped carers understand the condition.
• The practitioner was highly motivated and enthusiastic about their service. They provided dedicated and emotional support to primary carers and babies, respected their privacy and dignity and helped them understand their individual needs.
• The practitioner provided emotional support to carers and made the process simple for them to give feedback. Carers could access the practitioner when they needed to and did not have to wait long for assessment or treatment.
• The practitioner followed national guidance and evidence-based practice to provide good care and treatment. There was evidence of quality monitoring through regular audit.
• The process of seeking and recording consent was thorough and included sufficient information to allow for informed decisions to be made by the carer.
• There was a high level of aftercare available to carers following the procedure.