Raven House

Updated 11 March 2025

We assessed the service on 2 April 2025, 3 April 2025 and 9 April 2025.

Raven House is a residential home for up to six people. There were five people living at the service when we visited. We have looked at all key questions and quality statements.

We inspected the service as it has not been inspected since first registering with CQC. An assessment has been undertaken of a specialist service that is used by autistic people or people with a learning disability. We have assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

We found people received high quality individualised support which focused on their goals, aspirations and meeting their care needs. Staff and leaders had a clear ethos of putting the person at the centre of their care and practices and approaches used within the service supported this. Medication was safely administered and leaders focused on the approach to “Stop Over Medicating People with a Learning Disability” (STOMP) and there were close working relationships with health and social care professionals. Leaders had a robust and detailed oversite of the quality of care provided.

Updated 11 March 2025

People living at the service had a positive experience and were happy with their care. We spoke with people, completed observations, reviewed surveys and spoke with relatives. People’s human rights and protected characteristics were upheld and there was a zero tolerance to any form of discrimination. The approach to care by staff and leaders ensured people had maximum choice, control and independence. People benefitted from receiving care which was person-centred and promoted people’s dignity, privacy and human rights. We found all staff had the ethos, values, attitudes and behaviours to ensure people using services lead confident, inclusive and empowered lives. We used Short Observational Framework for Inspection (SOFI) to observe the care being provided. People appeared happy, well cared for and people had a good rapport with staff. We observed people had good quality lives.