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Inspection Summary


Overall summary & rating

Good

Updated 10 March 2021

Lennox Lodge is a residential care home providing personal care for older people, some of whom are living with dementia. The service can support up to 30 people and at the time of the inspection there were 21 people living at the home.

We found the following examples of good practice.

There had been an outbreak of Covid-19 affecting three people. During that time people were supported to isolate in their bedrooms and at the time of the inspection the isolation period had passed. The registered manager had followed government guidelines relating to visiting throughout the pandemic.

The registered manager had successfully implemented zoning at the home which had enabled those who tested positive for the virus to be looked after on a self-contained floor of the home. The home is split across three floors and separate dining areas had been created on each level. This further supported zoning and minimised the amount of people eating together at any one time.

We saw staff wearing personal protective equipment (PPE) appropriately. Staff had a dedicated entrance and exit area to the home and a room where they had their temperatures taken, changed into their uniform and put on PPE. Shifts had been staggered to reduce the number of staff starting and ending their shifts at any one time. PPE had been colour coded to make it clear to others who staff members were caring for. For example, staff wearing blue masks were looking after covid-19 free areas and those wearing red were looking after those who were being supported to isolate in their bedrooms. Staff remained dedicated to one area of the home. We saw several PPE stations across the home with bins for disposal of used items.

Several people at the home lived with dementia and the registered manager told us that the pandemic had had a negative effect on some people. To help reassure and support people the registered manager had over staffed the home for every shift. This allowed staff to spend more one to one time with people, talking to and reassuring them and helping them with activities. The home had purchased several iPads and people were helped to speak to their loved ones through video calls and facetime.

The home was clean and some ornaments had been removed to minimise cleaning areas. A dedicated cleaning regime was followed daily and all staff took their turn with cleaning duties. This enabled seven day a week cover and cleaning taking place on every shift. Cleaning regimes included high reach areas and frequently touched areas for example, door handles and tabletops. Windows were kept open whenever possible and during the winter extra heaters had been purchased to keep the home warm whilst allowing ventilation. This process had been risk assessed and the home maintained a comfortable temperature throughout.

All staff had completed training and refresher training in PPE, infection prevention and control and Covid-19 awareness. The registered manager was a visible presence across the home and used time to speak to staff and regularly check their knowledge of PPE and infection control procedures.

Inspection areas

Safe

Good

Updated 10 March 2021

Further information is in the detailed findings below.

Effective

Good

Updated 10 March 2021

Caring

Good

Updated 10 March 2021

Responsive

Good

Updated 10 March 2021

Well-led

Good

Updated 10 March 2021