We carried out a review of the data available to us about Trees Nursing Home on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Trees Nursing Home, you can give feedback on this service.
Trees Nursing Home is a residential care home providing personal and nursing care for up to 21 people in one building. The service provides support to older people. At the time of our inspection there were 20. people using the service.
People’s experience of using this service and what we found
Feedback from relatives, people using the service and staff was the registered manager and nominated individual were approachable and helpful. People, relatives, and staff consistently referred to a family atmosphere.
Some aspects of the management of the service needed improvement. For example, processes for staff to escalate clinical concerns were not always clear, and the electronic care planning system was not being used to its full effect. The nominated individual told us about improvements planned to the service, but these had not all been formalised into the service action plan.
People's care plans did not always contain detailed information about people’s needs and preferences. However, a consistent staff team knew people and their preferences well.
Staff understood their safeguarding responsibilities and how to protect people from poor care and abuse. Care staff were recruited safely.
Staff enabled people to access health and social care support. We received positive feedback from health and social care professionals.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People felt able to raise concerns and were confident they would be listened to and action taken. People had access to a range of activities and social opportunities
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for the service under the previous provider was good, published on 13 September 2019.
Why we inspected
We undertook this inspection as the provider had become a limited company.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.