Claydon Care Services - Main Office

Updated 24 September 2025

This assessment was carried out on 30 September 2025.

Claydon Care Services provides homecare. At the time of the assessment, they were delivering personal care to 4 people in their own homes. The provider has been rated good, and we did not identify any breaches of regulation.

People consistently experienced care that was safe, effective, caring, responsive, and well-led.

Staff demonstrated a strong commitment to person-centred care, with evidence of respectful and compassionate interactions. People told us they felt listened to and supported in ways that upheld their dignity and independence. Care plans were personalised and regularly reviewed, reflecting people’s changing needs and preferences.
The provider had effective systems in place to monitor quality and safety. Risk assessments were thorough, and safeguarding procedures were well understood by staff. Staff received appropriate training and supervision to carry out their roles competently.

Leadership was visible and proactive. The registered manager promoted a culture of openness and continuous improvement. Feedback from people using the service, relatives and staff was actively sought and used to drive service development. Governance arrangements supported compliance with the Health and Social Care Act 2008, and the provider demonstrated a clear understanding of their regulatory responsibilities.

We expect health and social care providers to guarantee people with a learning disability and autistic people respect, equality, dignity, choices and independence and good access to local communities that most people take for granted. ‘Right support, right care, right culture’ is theguidance CQC follows to make assessments and judgements about services supporting people with a learning disability and autistic people and providers must have regard to it.

Overall, people received care that was tailored to their needs, delivered by staff who were kind, skilled, and well-supported. The provider had embedded systems to ensure ongoing quality assurance and regulatory compliance.
 

Updated 24 September 2025

People consistently received care that was compassionate, respectful and tailored to their individual needs. Staff demonstrated a strong commitment to person-centred care, treating people as individuals and promoting independence, choice and control. Care plans were detailed and personalised, capturing people’s preferences, routines, and cultural considerations. These were regularly reviewed and updated to reflect changing needs.

Relatives described staff as kind, caring and responsive, with one saying, “They always treat mum with dignity and know exactly how she likes things done.” People were supported to maintain their identity and engage in meaningful activities, including outings to gardens, art galleries and the zoo. Staff adapted care to enable these experiences safely, using risk assessments and equipment where needed.

People were actively involved in decisions about their care. Staff sought consent in ways people could understand and followed the principles of the Mental Capacity Act 2005 when capacity was impaired. Records showed timely best-interest decisions and clear documentation of people’s wishes. Relatives confirmed they were consulted and felt their views were respected.

Feedback systems were in place and used effectively. People and families felt listened to, and care plans were updated in response to feedback. Staff described how they communicated changes and ensured continuity. One relative said, “They always let me know if anything changes and ask what we think.”

The provider promoted equity in experience and outcomes. Staff were trained to recognise and respond to individual risks, and care was adapted to meet diverse needs. People received care from a consistent team, which helped build trust and familiarity.

Overall, people experienced care that was inclusive, empowering and aligned with what mattered most to them. The provider demonstrated a strong culture of listening, learning and continuous improvement, ensuring people’s voices shaped the care they received.