The Care Quality Commission

Archived: Warwick Nursing Home

10 Warwick Crescent, Harrogate, North Yorkshire, HG2 8JA (01423) 560807

Provided and run by:
Mrs C M Jowett

All Inspections

15 July 2013

During an inspection looking at part of the service

Our inspection of 5 May 2013 found that people were not protected against the risks associated with medication because safe arrangements were not in place. For example, medication was not being disposed of when no longer needed and staff did not have sufficient information about the use of thickening agents in drinks for those at risk of choking.

We found at this inspection improvements had been made and this was confirmed by the people and staff we spoke with. We also saw written evidence that systems had been put in place to make sure the management of medication was safe and effective.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage the administration of medicines safely.

One person who used the service told us 'I like it here. The staff make sure I have everything I need.' We also observed lunchtime medication being given. This was done in a calm and organised way and the member of staff explained to the person what the medication was for, made sure the person had sufficient to drink in order to take tablets and checked these had been taken properly.

5 May 2013

During a routine inspection

We decided to visit Warwick Nursing Home on a bank holiday Sunday to gain a wider view of the service provided. This was part of an out of normal hours pilot project being undertaken in the North East region.

Some people were not able to tell us about their experiences. We therefore used a number of different methods to help us to understand the experiences of people, including observing the delivery of care. We spoke with six people who used the service and three visitors. Everyone we spoke with told us they were satisfied with the care they or their relative received. We saw records that showed people were involved in developing their care plans and that relatives or their representatives had been involved, if the person was unable to give their consent.

We saw how staff supported people, at their own pace, to make sure they knew how best to meet a person's need.

Before people received any care or treatment they were routinely asked for their consent. However, people were not protected against the risks associated with medicines because the provider did not have appropriate arrangements in place to manage the administration of medicines safely.

Staff talked enthusiastically about their work. There were enough staff on duty to meet people's needs. Staff were receiving training on a regular basis and this was monitored by the manager.

There was an effective complaints system available. At the time of our visit there were no outstanding complaints.

25 September 2012

During a routine inspection

We spoke with seven people who used the service and one visitor. Two people told us that they had been involved in planning their care, along with their relative. One person told us, 'It is very nice here, I am quite happy.'

People said they felt safe at the home. Everyone we spoke with said they knew who to talk to if they were worried or concerned about anything and that they were confident things would be dealt with properly.

People we spoke with told us they liked the staff providing their care. Staff were referred to as 'very nice, kind, thoughtful and attentive.' One person told us, 'The staff know their job and they do it well.' Another person said they could talk to staff about anything and knew she could 'trust' them.

16 February 2012

During a routine inspection

People using the service told us that they were involved in decisions about their care and day to day living. People told us they felt 'well looked after' and 'liked' living at the home. One person said, "It isn't my own home of course, but I am very well looked after by kind and considerate staff." Another person told us, "It's a jolly good home, we are more than happy here."

People said they received the care they needed and did not feel 'rushed'. They said staff were 'kind and patient' and gave them enough time to receive the care they needed.

Some people had personalised their rooms by using their own furnishings. One person described their room as 'fit for a queen.' People who commented about the premises told us they thought the environment was very 'homely.'

People told us that they were often asked about the service they were receiving and felt able to raise issues with the manager and other staff if they wanted something changing or felt unhappy.