The Care Quality Commission
  • Doctor
  • Independent doctor

Wimborne Travel Clinic

Overall: Good read more about inspection ratings

Suite, A Rodways Corner, (within Quarter Jack Surgery), Wimborne, Dorset, BH21 1AP (01202) 843625

Provided and run by:
Wimborne Medical Services Limited

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about Wimborne Travel Clinic on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about Wimborne Travel Clinic, you can give feedback on this service.

18 June 2019

During a routine inspection

This service is rated as Good overall. (Previous inspection January 2018- No rating given)

The key questions are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? – Good

We carried out an announced comprehensive inspection at Wimborne Travel Clinic as part of our inspection programme to ask the service provider the following key questions; Are services safe, effective, caring, responsive and well-led?

Wimborne Travel Clinic is the only location for Wimborne Medical Services Limited and has been registered to provide travel advice, immunisations and health protection. The clinic is a registered yellow fever centre.

There are six directors of Wimborne Medical Services Ltd who are all partners at the GP practice where the clinic is situated (Quarter Jack Surgery). Two directors take the lead on the day to day running of the clinic and one of the directors is the registered manager of the clinic. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

We obtained feedback through 18 comment cards. These were all positive and contained comments relating to the efficient service and knowledgeable, friendly kind and professional staff. There were no negative comments or suggestions. Patient comments included feedback that they had their procedures fully explained beforehand and felt involved in decision making.

Our key findings were:

  • Staff had the relevant experience to deliver the care and treatment offered by the service.
  • Medicines and emergency equipment were safely managed.
  • The service was offered on a private, fee paying basis only.
  • The practice facilities were well equipped to treat patients and meet their needs.
  • Assessments of a patient’s treatment plan were thorough and followed national guidance.
  • Patients received full and detailed risk assessment, including explanation and costs of any treatment options. This included assessment of patients with complex health needs and long-term conditions.
  • The service had systems in place to identify, investigate and learn from incidents relating to the safety of patients and staff members.
  • There was an established leadership structure and staff felt supported by management.
  • There were effective governance processes in place.
  • There were processes in place to safeguard patients from abuse.
  • There was an infection prevention and control policy; and procedures were in place to reduce the risk and spread of infection.
  • The service encouraged and valued feedback from patients and staff.
  • Feedback from patients was consistently positive.
  • Staff had been innovative in the development of an IT software system as it was introduced into the UK.

The areas where the provider should make improvements are:

Review the significant event process to ensure positive clinical incident learning is included to demonstrate how the learning is shared and applied

Dr Rosie Benneyworth BM BS BMedSci MRCGPChief Inspector of Primary Medical Services and Integrated Care

16 January 2018

During a routine inspection

We carried out an announced comprehensive inspection on 16 January 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

The Wimborne Travel Clinic offers a vaccination service to customers. The clinic can source and administer both travel vaccines and some non-travel vaccines.

Dr Rene Skule is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

On the day of the inspection we received 23 comment cards from customers of the clinic. All the cards were positive and most commented on the friendliness, efficiency and the professionalism of the staff. Several mentioned that they would recommend the clinic to a friend.

Our key findings were:

  • The clinic was well managed with supportive leadership.
  • Policies and procedures had been thoroughly reviewed and applied.
  • Customers found the service professional and welcoming.
  • Staff were valued and appropriately trained for their roles.
  • There was an increasing customer demand for the clinic from an increasing geographical area.
  • Stock controls for single use equipment was not always effective as some out of date items where held at the clinic. This was rectified on the day.
  • The clinic undertook several audits such was for infection control, vaccine storage and a cold chain audit and was starting to look into systems of clinical quality improvement.

There were areas where the provider could make improvements and should:

Review implementation plans for quality improvement activities such as clinical audits to assess or improve outcomes for patients.