Archived: Mr & Mrs M Cammack - 14 Churchfields

Updated 29 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 September 2016 and was announced. The provider was given 24 hours’ notice before we visited the home. This was because we wanted to make sure that the people who lived there would be available to speak with us during the inspection. The inspection was carried out by one inspector.

Before the inspection, we reviewed the information we held about the service. Providers are required to notify the Care Quality Commission about events and incidents that occur including unexpected deaths, injuries to people receiving care and safeguarding matters. We reviewed the notifications the provider had sent us.

On the day we visited the home, we spoke with two people who lived there, two members of staff and the registered manager. We also spoke with relatives of one person living at the home. We looked at records relating to two peoples care, which included risk assessments, guidance from health professionals and capacity assessments. We also looked at quality assurance audits that were completed by the registered manager.

Updated 29 October 2016

This was an announced inspection that took place on 13 September 2016.

14 Churchfields is a care home for adults with learning disabilities. The home can accommodate up to two people. The home has a communal lounge and dining room and people have their own bedroom and bathroom. At the time of our visit two people were living at the home.

The provider has another home, Woodstock, which is situated less than a mile away from 14 Churchfields. Woodstock was also inspected as part of this visit. The two homes have a number of staff who work across both of them. The provider’s records also relate to both locations.

The home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons.' Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The home is shared with the provider of the service and their family, who is also the registered manager. The staff team are all family members of the registered manager.

Staff told us they worked as part of a team, that the home was a good place to work and they were committed to providing care that was centred on people's individual needs. There was a strong caring culture shown by the registered manager and staff. People told us that they felt cared for and valued by staff, they were very happy living in the home.

Staff received the training they needed to deliver a high standard of care. They told us that they received a lot of good quality training that was relevant to their job. Everyone we spoke with including people's relatives and staff said people received individualised care in relation to all of their needs. Relatives felt that quality of life for their family member had improved since moving into the home because of the opportunities offered and high standards of care provided.

There were effective systems in place to manage risks, safeguarding and medication, and this contributed towards maintaining people’s safety. Peoples care was planned in a consistent and positive way, and protected people's dignity and rights.

People received care and support that was responsive to their needs. Care plans provided detailed information about people so staff knew exactly how they wished to be supported. People were at the forefront of the service and encouraged to develop and maintain their independence. People participated in a wide and varied range of activities. Regular outings and holidays were organised and people were encouraged to pursue their interests and hobbies. The registered manager and staff were passionate about promoting people’s independence and worked hard to find opportunities for people to be independent.

The staff team had the right values and skills to work with people living at the home. Staffing levels remained at the levels required to make sure every person's needs were met and helped to keep people safe.

Systems were in place which continuously assessed and monitored the quality of the service provided, including obtaining feedback from people and their relatives. Systems for recording and managing complaints, safeguarding concerns, incidents and accidents were managed well.