All inspections: Linden House - Care Quality Commission

We followed up three areas of non-compliance identified in a previous inspection. We reviewed evidence that demonstrated the provider's compliance in these three areas.

People told us that they enjoyed living at the home and they found staff to be caring and helpful. One person said 'its' very nice here'. Relatives we spoke with told us that they were satisfied with the level of care at the home with one relative telling us 'it's the most home from home I could imagine'.

We saw evidence people or their family members were involved in developing their care plans. One relative told us 'they always ask for my input'. We found that care records were individualised to each person's needs and choices but the associated risk assessments were not always updated to reflect changes in a persons care and treatment needs.

We observed staff treating people with dignity and respect. However we found not all staff at the home had completed the provider's mandatory training and there was no documentary evidence of any assessment to identify staff learning and development needs.

We found that the provider had a quality monitoring process in place but the policy had not been updated since 2009 and the provider had not applied the policy. This meant that the systems to assess and monitor the quality of service that people receive were not effective.

These older reports are from our old approaches to inspection, including those from before CQC was created.

Archived: Linden House

All Inspections

During a check to make sure that the improvements required had been made

23 January 2013

During a routine inspection

Reports under our old system of regulation