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Inspection Summary

Overall summary & rating


Updated 5 February 2020

About the service

Sunnyside Nursing Home provides nursing and personal care for a maximum of 35 older people, some of whom are living with dementia. At the time of our inspection there were 34 people living at the service.

People’s experience of using this service and what we found

On the whole medicines were managed safely. We spoke to the registered manager and nurse on duty the importance of correct transcribing on admission for one person identified. Staff meetings were held at the service; however, these were infrequent and not always documented for staff to read. We saw some information for staff was contained within newsletters. However, we spoke to the registered manager about the importance of staff meetings and their content. Staffing was appropriate to meet people’s needs. Robust recruitment procedures ensured suitable staff were employed. People were supported by staff who understood how to identify and report potential abuse. People told us they felt safe and risks to people’s health and safety were managed well. When accidents or incidents occurred, learning was identified to reduce the risk of them happening again.

People's care plans were accurate and in place, however we discussed with the registered manager to ensure old information was removed from files to avoid confusion. Staff said they read and followed care plans and knew people well. People's wishes regarding their end of life were in place if and when required. People had access to a good range of activities and told us they enjoyed these. We observed this on inspection. People and relatives were confident to raise issues and concerns. Complaints procedures were effective.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice. People had the support they needed to maintain a balanced diet and good health. Staff received training and support they needed to give them the knowledge and skills needed to care for people safely and effectively.

Staff promoted caring relationships with the people who lived at the service. Staff respected people’s privacy and dignity and promoted independence, equality and diversity. People and their relatives were involved in the planning and delivery of their care.

There was a positive leadership in the service. People and their relatives spoke highly of the staff and registered manager. People new the registered manager by name and told us they felt she was very approachable. Audits and monitoring procedures were used effectively to manage the service and to make improvements where needed.

Rating at last inspection

The last rating for this service was good (17June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Sunnyside Nursing Home on our website at

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 5 February 2020

The service was safe.

Details are in our safe findings below.



Updated 5 February 2020

The service was effective.

Details are in our effective findings below.



Updated 5 February 2020

The service was caring.

Details are in our caring findings below.



Updated 5 February 2020

The service was responsive.

Details are in our responsive findings below



Updated 5 February 2020

The service was well-led.

Details are in our well-Led findings below.