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Chilton Croft Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 29 August 2018

Chilton Croft Nursing Home is a care home registered to also provide nursing care. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. The home is arranged over two floors and offered nursing care based on people's particular needs and requirements. The service provided care and support for up to 32 people. There were 31 people living at the home when we inspected on 8 June 2018.

At our last inspection we rated the service Good. At this inspection we found the evidence continued to support the rating of Good overall. Whilst we have rated the key question of Well-Led Requires Improvement. This was because we were notified earlier this year that the provider had admitted more people into the home that they are registered for. This was a breach of their conditions of registration of the home. We have written to the provider separately about this. There was no other evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

At the time of this inspection there was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. The registered manager was also a director in the provider company. We have referred to this person as the registered provider throughout this report.

People continued to receive a good standard of care. People we spoke with told us they felt safe living at the home. Risks were assessed and safety of people was monitored by staff on an ongoing basis.

Risks to people were assessed, monitored and updated as and when necessary. Action was taken to reduce the risk of incidents and information about risks to people were documented in their care records so that staff were aware.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible. People received a service that was caring. Staff knew people's needs well and were responsive and supportive.

The service had a complaints procedure which was made available to people and their relatives. People were happy living at the home and had no complaints.

People who lived at the home, relatives and staff told us the service was well led. Staff were aware of their roles and responsibilities and were well supported.

Further information is in the detailed findings below.

Inspection areas

Safe

Good

Updated 29 August 2018

The service remains Good.

Effective

Good

Updated 29 August 2018

The service remains Good.

Caring

Good

Updated 29 August 2018

The service remains Good.

Responsive

Good

Updated 29 August 2018

The service remains Good.

Well-led

Requires improvement

Updated 29 August 2018

The service is not always well-led

The provider had breached the conditions of their registration of the home when they had admitted more people that they are registered for.

The management of the service was visible, approachable and responsive.

There were processes in place to ensure the quality and safety of the service were monitored.