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Archived: Southampton NHS Treatment Centre

The provider of this service changed - see new profile

Reports


Inspection carried out on 14 November 2013

During a routine inspection

At the time of our inspection Southampton NHS Treatment Centre was no longer proving the regulated activity termination of pregnancies. The registered manager told us they would be removing this from their registration in the near future.

We spoke with five patients and two relatives following their outpatient�s appointment at the treatment centre. Patients were complementary about the health professionals they saw. One relative told us they were �very impressed with the speed and efficiency of the service their partner had received, from appointment to admission to the day unit�.

One patient had been to see the consultant at the appointment and was just waiting to receive the letter of confirmation of surgery date. They said �I can�t believe how quickly I got an appointment. I could choose the date to come in and it was available. I thought I would have to wait four or five weeks, but it�s only two�. Another patient told us they did not feel rushed �the consultant explained everything to me in terms I could understand and I was able to ask questions without being made to feel rushed�.

Patients experienced care, treatment and support that met their needs and protected their rights. Their health, safety and welfare was protected when more than one provider was involved in their care and treatment, or when they moved between different services.

Patients were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. The provider had effective recruitment and selection processes, and appropriate checks were undertaken before staff began work.

Comments and complaints patients made were responded to. One patient in the outpatients department had already used the service in the past, they told us, "I couldn't fault the care I received, and the staff were wonderful."

Inspection carried out on 5 July 2012

During a routine inspection

We spoke with four people about the care they received whilst a patient with the treatment centre. They all told us how excellent the care was and had no complaints about the service they received. They said they were surprised at how quick they came into the hospital for their operation after having their initial appointment. Patients said that staff were kind, caring and supportive and that the experience had been as relaxed as possible under the circumstances. One patient in the outpatients department had already used the service in the past, they told us, "I couldn't fault the care I received, and the staff were wonderful."

One person told us on the day unit that there had been a bit of a mix up with the timing of their operation but that had been sorted now and they didn�t mind the wait.

We spoke to one patient on the ward who was recovering from an operation a few days before. They were happy with the treatment and care they had received. They said they were very impressed with every part of the assessment, advice and treatment they had received.

Everybody spoken with praised the care, support and assessment process, which they had experienced at the treatment centre. Patients told us they had been treated with respect and dignity as well as care and understanding.

Inspection carried out on 22 March 2012

During a themed inspection looking at Termination of Pregnancy Services

We did not speak to people who used this service as part of this review. We looked at a random sample of medical records. This was to check that current practice ensured that no treatment for the termination of pregnancy was commenced unless two certificated opinions from doctors had been obtained.

Reports under our old system of regulation (including those from before CQC was created)