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Cedar Court Nursing Home Good

Inspection Summary


Overall summary & rating

Good

Updated 13 March 2020

About the service

Cedar Court Nursing Home is a residential care home providing personal and nursing care for 28 people aged 65 and over at the time of the inspection. The service can support up to 30 people.

People’s experience of using this service and what we found

People's care had not always been planned in a personalised way. Staff told us they did not always have time to spend with people. People told us they did not always get their care delivered as they would prefer. Although there were some activities offered, due to staffing not everyone had the option to engage in meaningful activities every day. There was a complaints policy in place and people and relatives felt able to complain and were confident any concerns would be dealt with.

People and relatives were happy with the service and spoke positively about the staff and registered manager.

Risks to people were identified and care plans provided information for staff to minimise assessed risks. Medicines were stored safely and people were supported to take their medicines as prescribed. The service followed good infection control practices. Lessons were learnt from accidents and incidents.

The provider had safe recruitment processes in place. Staff received regular training, supervision and appraisal. People were supported to have choice and control of their lives. Staff supported them in the least restrictive way possible and in their best interests. People received appropriate help with eating and drinking and were supported to see healthcare professionals when needed.

People were supported by caring staff who treated them with kindness and dignity. People's privacy was respected.

The registered manager and provider completed audits to monitor and improve standards. Feedback was sought and acted on. We received positive feedback on the management and leadership of the service.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update

The last rating for this service was requires improvement (published 16 February 2019) and there were two breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 March 2020

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 March 2020

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 March 2020

The service was caring.

Details are in our caring findings below.

Responsive

Requires improvement

Updated 13 March 2020

The service was not consistently responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 March 2020

The service was well-led.

Details are in our well-led findings below.