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Hoar Cross Nursing Home Good

Inspection Summary

Overall summary & rating


Updated 22 May 2019

About the service:

Hoar Cross Nursing Home is a residential and nursing home that was providing accommodation, nursing and personal care for up to 51 people. There were 40 people using the service at the time of the inspection. People had support needs such as a physical disability, those living with dementia or older people.

People’s experience of using this service:

Leadership was visible and included staff in developing the service to ensure it was person-centred. People and relatives all felt the staff team and management were approachable. Consideration had been given to supporting people with their protected characteristics. Quality assurance systems were embedded and effective at analysing information and identifying areas to improve care for people and ensure it was personalised. The service was innovative at helping people to remain independent and used technology to support this.

People were supported by a sufficient amount of safely-recruited staff. Risks were assessed and planned for and people were kept safe by staff who knew their needs and who understood their safeguarding responsibilities. Medicines were managed and administered safely. People were protected from the risk of cross infection and lessons were learned when things had gone wrong.

Staff received training and support to be effective in supporting people, with additional training available in specialist areas for those who chose to. People had access to a range of other health professionals to keep them healthy and plans were in place for people’s health needs. People enjoyed the food and had a range of choices. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were kind and caring and people felt they were treated with dignity and respect. Staff knew people well and had good relationships with people. People were supported to be independent and relatives could visit whenever they wished.

People had personalised care which catered for their preferences. A range of activities and events were available for people to partake in. There was a complaints procedure in place and any complaints received were investigated and responded to. People were supported to have a dignified end of life and the service worked with other health professionals to support people.

The registered manager and management team were well thought of by people, relatives and staff. The previous rating was being displayed and notifications were submitted as required.


• We have recommended review of previous version of mental capacity assessments.

• We have recommended the consideration of developing personalised end of life plans for people.

Rating at last inspection:

At the last inspection the service was rated Good overall (report published 21 October 2016).

Why we inspected:

This was a routine inspection planned on the last inspection rating.

Follow up:

We will continue to monitor intelligence we receive about the service until we return to

visit as per our re-inspection programme. If any concerning information is received we may inspect sooner.

For more details, please see the full report which is on the CQC website at

Inspection areas



Updated 22 May 2019

The service was safe.

Details are in our safe findings below.



Updated 22 May 2019

The service was effective.

Details are in our effective findings below.



Updated 22 May 2019

The service was caring.

Details are in our caring findings below.



Updated 22 May 2019

The service was responsive.

Details are in our responsive findings below.



Updated 22 May 2019

The service was well-led.

Details are in our well-led findings below.