Warrens247 Healthcare Ltd

Updated 24 June 2025

Date of assessment: 24 June to 4 July 2025. Warrens247 Healthcare Ltd is a care at home service, providing support and personal care to people in their own homes. Staff supported people of varying ages with different health needs. At the time of our assessment 90 people were receiving support from the service. This was the first assessment of this service. Improvements were required to ensure the service operated effectively. We found breaches of regulation in relation to managing risks and governance. Improvements were required in relation to people’s care records, staff training and managing medicines. Improvements were required to ensure accidents and incidents were appropriately dealt with, monitored and action taken to mitigate risks posed to people. We received positive feedback from staff; they told us they were well supported in their roles and morale was good amongst the team. Staff were recruited safely and new staff received inductions and shadowing opportunities. Staff managed risks posed to people from the environment and promoted safe infection control practices. The service is rated requires improvement.

Updated 24 June 2025

Whilst we found compliance concerns at the service, people and relatives told us they were happy with their care and support. People told us staff were kind and caring and responded to their needs. A person said, “I have nothing but praise for all the carers. They do extra things for me like picking the prescription up on their way for me after I ring them.” And a relative said, “Staff have the right skills and knowledge and are polite and very helpful. They are happy to have a chat with [name], and they have a good rapport.” Staff understood the importance of treating people as individuals, in line with their wishes. People told us staff ensured their homes were secure upon leaving and asked if there was anything they could do for them before leaving. People and relatives told us they would recommend the service.