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Westfield Park Care Home Good

Inspection Summary


Overall summary & rating

Good

Updated 15 June 2019

About the service.

Westfield Park Nursing Home is a care home that provides accommodation for people who require nursing and personal care. The home can accommodate up to 111 people. One part of the home provides care to people living with dementia, and the other, to people requiring nursing care. At the time of this inspection 83 people were living at the home.

People’s experience of using this service and what we found.

People and staff had access to, and support from, an experienced management team. The provider and registered managers were open and approachable, which allowed people to share their views and raise concerns. These were taken seriously.

We found improvements had been made to the quality of the service and running of the home. A second registered manager had been recruited, and along with the existing manager and provider, had driven up the quality of the service. Staff had worked hard to bring about the improvements.

There was an improved governance framework in place to allow for the quality and safety of the care provided to be monitored. The service used the framework to highlight and address issues, provide action plans and improve the quality of care provided to people.

The environment had undergone improvements with parts of the service being refurbished. This work was ongoing. The environment was clean and protected people from the risk of infection. It was tidy and well maintained.

Staff demonstrated caring values and showed positive regard for what was important to people in their care. Their relationships with people promoted good levels of wellbeing and independence, which supported some people to achieve positive outcomes.

People were supported to have maximum choice and control of their lives and staff did support them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff respected people’s privacy and dignity and their approach was caring and considerate. People were relaxed and happy. Staff addressed people by their names, took time to talk to them and ensured people were comfortable and included in conversations.

Support plans were person centred and captured people’s preferences and life histories. Staff tailored their support to how people liked it.

Medicines were managed safely. There were enough safely recruited staff employed so that people received care when they needed it. Staff were well-organized and well trained. People told us they felt happy and safe in the service. Relatives said they were happy their family members were living at the home.

People had access to a range of activities to keep them as active as possible both mentally and physically. Staff embraced new ideas for enhancing people's wellbeing and used technology for people to keep in touch with relatives.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection and update.

At the last inspection we gave the service a rating of requires improvement (published April 2018) and there was one breach of regulation. Following the last inspection, we asked the provider to complete an action plan to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider is no longer in breach of regulation.

Why we inspected.

This was a planned inspection based on the previous rating.

Follow up.

We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 15 June 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 15 June 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 15 June 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Good

Updated 15 June 2019

The service was Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 15 June 2019

The service was Well Led.

Details are in our Well Led findings below.