Wombwell Hall

Date of Assessment: 8 9 May 2025. Wombwell Hall provides accommodation with nursing care for older people with nursing needs and some who were living with dementia. Our assessment was prompted by concerns around care delivery and the previous rating of the service. The provider was previously in breach of legal regulations around safe care and treatment, staffing, the need for consent, person-centred care and good governance. Improvements were found at this assessment and the provider was no longer in breach of the regulations. We identified some areas of improvement needed in respect to the management of medicines, and systems of governance and audit. However, overall, people received good care that met their needs and protected their rights.The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained. There were enough staff with the right skills and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care.

People were involved in assessments of their needs. Staff worked with all agencies involved in people’s care for the best outcomes. They monitored people’s health to support healthy living. Staff involved those important to people in people’s best interests where they did not have capacity.

People were treated with kindness and compassion. Staff protected their privacy and dignity. They treated them as individuals and supported their preferences. People had choice in their care and were encouraged to maintain relationships with family and friends. Staff responded to people in a timely way. The provider supported staff wellbeing. Leaders and staff had a shared vision and culture based on listening, learning and trust. Staff felt supported to give feedback and were treated equally. Managers worked with the local community and there was a culture of continuous improvement.