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Inspection Summary

Overall summary & rating


Updated 27 February 2018

This inspection took place on 20 December 2017 and 2 January 2018. The visit on the 20 December was unannounced. The visit on the 2 January 2018 was announced.

Maple Lodge is a ‘care home’. People in care homes receive accommodation and nursing or personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection. Maple Lodge accommodates up to 45 people in one building with all bedrooms and facilities located on the ground floor. The service specialises in providing care to people living with dementia. At the time of this inspection 42 people were using the service.

A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Not all of the people using the service were able to verbally tell us their thoughts about the service. We spent time sitting and chatting with people in the lounge areas and during mealtimes. We saw that people were comfortable with staffs approach to them and it was evident that staff knew people well.

People and their relatives felt that the service was safe. Staff were aware of the policies and procedures in place for safeguarding people. Staff had received training in relation to safeguarding people.

Staff supported people in a kind and caring manner whilst respecting individual’s privacy and dignity.

People's medicines were managed safely and appropriate storage facilities were in place.

People’s living environment was clean and tidy and effective control measures were in place to protect people from infection.

Systems were in place to ensure that people’s rights were maintained under the Mental Capacity Act.

People’s needs were assessed and when a need was identified, care plans had been developed to inform staff as to what support a person needed. Family members felt involved in their relative's care planning process.

People had access to activities within the service and the local community with the support of an activities co-ordinator.

The registered provider had procedures in place that ensured the safe recruitment of staff. This helped ensure that people were supported by staff who were suitable to work with vulnerable people.

A complaints procedure and recording system was in place. People and their relatives knew who to speak to if they wanted to raise a concern about the service.

The CQC were notified as required about incidents and events which had occurred within the service.

People were cared for by staff who had received appropriate training. Staff completed a variety of training relevant to their role and responsibilities. This helped ensure that people receive safe effective care and support.

Inspection areas



Updated 27 February 2018

The service was safe.

People’s medicines were managed safely.

Recruitment procedures helped to ensure that only suitable staff were employed.

The environment was clean and hygienic.



Updated 27 February 2018

The service was effective.

People’s needs were assessed prior to moving into the service.

People received support from staff who had received training for their role.

People had access to health care services on a regular basis.



Updated 27 February 2018

The service was caring.

Staff demonstrated a caring approach to people.

People were supported by staff who knew them well.

People’s personal and confidential information was stored safely.



Updated 27 February 2018

The service was responsive.

People’s care and support needs were recorded in their individual care plans.

People had access to stimulating and recreational activities within the service and local community.

A complaints procedure was in place that people and their family members were aware of.



Updated 27 February 2018

The service was well-led.

People’s personal information was appropriately stored.

Systems were in place to monitor the service people received.

A registered manager was in post.

CQC were notified as required about incidents that had occurred at the service.