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Archived: Ambassador House

The provider of this service changed - see new profile


Inspection carried out on 12 May 2011

During a routine inspection

During our visit on 12 May 2011 we spoke with the people who use the service and they told us the staff are lovely,� �they are happy with the care and support,� �They told us who they would speak to if they were unhappy or had any concerns. People told us that they felt staff listen to them and feel they act on their concerns.

People told us the staff are caring and they felt safe when receiving care and that staff treated them with respect.

We were told that the home is warm and comfortable.

One person told us their family had visited the home and chosen it for them. Another person told us �I like my room and have brought in some of my own furniture�.

We observed that the people were well groomed and appropriately dressed. People told us that their health care needs were taken care of. For instance if they were unwell, the staff would call out the doctor or the nurse.

People we spoke with told us there was not a lot to do but occasionally they would have the opportunity to play bingo or make cards.

People told us they were happy with the meals.

Reports under our old system of regulation (including those from before CQC was created)