Archived: The Health Visiting Company

Detailed and up to date information regarding care and support was in place. This included assessments and care plans, risk assessments and notes in relation to each contact.

Although the provider had made efforts to contact people who used the service, we were unable to speak to anyone during this inspection. We looked at completed feedback forms and comments that people had provided. Comments included, "Thank you so much for all that you did for me," and, "Great chat. It was helpful."

The service had suitable arrangements for ensuring that people who use the service were safeguarded and protected from abuse. The manager had received training on safeguarding children and adults.

There were arrangements for quality assurance. Feedback forms had been completed by people who use the service. Their comments indicated that they were fully satisfied with the quality of service provided.

Records held by the service were detailed and up to date. These were kept securely and easily accessed during our visit.

The agency had a charter for ensuring equality and valuing diversity. The registered manager was aware of the importance of treating people with respect and dignity regardless of their diverse backgrounds.

The healthcare needs of children had been assessed and guidance and advice provided. Risk assessments were in place. Consent had been obtained from mothers of children prior to children being examined and guidance given.

The agency had suitable arrangements for ensuring that people who use the service were safeguarded and protected from abuse. The registered manager had received training on safeguarding children and adults.

There were arrangements for quality assurance. Feedback forms had been completed by people who use the service. Their comments indicated that they were fully satisfied with the quality of service provided.