Archived: Bostall House

All patients told us that they were involved with and participated in choosing a suitable placement for discharge. They also told us that they had person centred plans which were drawn up with their involvement.

One of the patients we spoke with confirmed that he was involved in his care planning. He said, 'We meet every morning for the community planning meeting'. We asked one patient if he was able to meet his family regularly, he told us that his family was visiting him during the second day of our inspection. We discussed with another patient if he could see the dentist or doctor. He told us 'I don't use their optician I go to 'Specsavers' with my mum'.

We asked all patients if staff were treating them with respect. Three patients told us that staff was treating them with respect. We were made aware of one instance when a person felt that they were not treated with respect. We looked into this and found that the provider had carried out an investigation with the independent advocate. The allegation was not substantiated. We talked to two patients about abuse. One said that if he knew someone was getting abused in the house, he would go and tell the manager straight away. He said if he was worried he would talk to the managers and staff of the hospital. The second patient said he would go straight to the deputy manager if 'they don't do anything, then to the manager and then to the head of service'. He added that he felt very safe in the home and he could talk freely with staff.

People knew how to make comments and complaints and felt that they were supported to do so by staff. They said that staff had explained their rights to them in a way that they could understand. They also said that they felt that staff were caring and supportive.

People said that they had access to health services, such as a general practitioner and dentist. They liked the food and said that their choices were accommodated and that drinks and snacks were available all day.

People said that they knew to notify staff if they felt that there was inappropriate behaviour on the part of other people using the service or staff. They also said that measures were taken to protect their safety and the security of their personal possessions.