• Hospital
  • Independent hospital

HCA Healthcare UK at the Wilmslow Hospital

Overall: Outstanding read more about inspection ratings

52 - 54 Alderley Road, Wilmslow, Cheshire, SK9 1NY (01625) 545000

Provided and run by:
52 Alderley Road LLP

All Inspections

6 July 2023

During a monthly review of our data

We carried out a review of the data available to us about HCA Healthcare UK at the Wilmslow Hospital on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.

This could change at any time if we receive new information. We will continue to monitor data about this service.

If you have concerns about HCA Healthcare UK at the Wilmslow Hospital, you can give feedback on this service.

10 Nov 2021 to 24 Nov 2021

During a routine inspection

Our rating of this location improved. We rated it as outstanding because:

  • The service had enough staff to care for patients and keep them safe by utilising strong and comprehensive safety systems with a focus on openness, transparency and learning, Staff had comprehensive training in key skills and competencies which meant they understood how to protect and promote individual safeguards. The service controlled infection risk very well. Staff proactively assessed risks to patients and acted on them to lessen risk and promote patient wellbeing and outcomes. They managed medicines well in line with best practice with a focus on patient safety and monitored adherence to guidance routinely. The service reviewed and managed safety incidents in a robust manner, with a view to learning lessons and embedding these within hospital wide practice. Staff collected safety performance information through a variety of ways, with the aim of encouraging as much participation as possible. The information gathered was reflected upon and used to improve the service for the benefit of both staff and patients. The services consistently updated safety goals with the aim of ensuring a zero-harm culture.
  • Staff provided attentive and respectful care and treatment to a high standard. The hospital provided patients with enough to eat and drink and altered the menu where required. Pain relief was proactively reviewed by staff and provided to patients when they needed it. Managers monitored the effectiveness of the service, compared to other healthcare providers, with a view to ensure optimal performance. The service made sure staff were highly competent and confident to carry out their roles. Staff worked well together and displayed a collaborative pride in their work for the benefit of overall patient care. Patients were advised on how to lead healthier lives and supported them to make decisions about their care, with an emphasis on maximising their health outcomes. Services were available in line with patients wishes and could be accommodated at extremely short notice for patient convenience and treatment speed.
  • Staff treated patients with compassion and kindness, with a strong person-centred approach to minimise patient discomfort or worry. Patients were recognised as individuals and staff took time to respect their privacy, dignity and circumstances accordingly. Emotional support to patients, families and carers, was provided at several different stages, to account for the capacity restrictions of COVID-19.
  • The service tailored care to meet the needs of local people by taking account of patients’ individual needs and being aware of wider health issues and trends in the local community. The service encouraged a variety of ways for people to give feedback, so that it could be fed into the service and drive improvement. People were provided with a high degree of choice of when to access the service when they needed it and could often be seen at very short notice.
  • Leaders focused on running innovative and an exceptional standard of services using patient centric information systems. The hospital’s reputation for excellent care had led to people from outside of the UK regularly using their services. Its reputation in the area for sports injuries meant that many high level sportsmen and women used their services. Leaders actively supported staff to develop their skills and provide career development opportunities at every level. Staff understood and were proud to be aligned with the service’s vision and values. Staff felt respected, supported and valued and were unafraid to speak up to drive change and improvement. Leaders were focused on the needs of patients receiving care when considering any aspect of the service’s strategic vision. The hospital invested in new technology to improve patient outcomes. Staff were clear about their roles and accountabilities. The service engaged well with patients in a variety of ways and all staff were committed to improving services continually, by reviewing current processes and encouraging innovation and suggestion about patient treatment and experience.

03 to 04 December 2018 and 27 February 2019

During a routine inspection

HCA Healthcare UK operates six private hospitals and many diagnostic centres across the country, including The Wilmslow Hospital. HCA Healthcare UK also entered into a joint venture alongside NHS trusts. The Wilmslow Hospital is a private hospital in Cheshire, England, owned and operated by HCA Healthcare UK.

The hospital opened in May 2014, providing an outpatients, diagnostics and day case surgical facility for self-paying and NHS patients. The hospital also offers an outpatient service to children between the age of 0– 17 years old and surgery (including cosmetic surgery) to children aged 16-17 years old.

The ten most common procedures included arthroscopic rotator cuff repair greater than 2cm (as sole procedure), coracoid bone block transfer for recurrent instability of shoulder and multiple arthroscopic operations on the knee (including meniscectomy, chondroplasty, drilling or microfracture).

The hospital operates across three floors, offering patients a full range of treatments including orthopaedics, general surgery, urology and dermatology.

The hospital serves the communities in the local area, but also accepts patient referrals from across the country and overseas. The hospital has had a registered manager in post since 2014.

The location houses an outpatient suite, diagnostic imaging and theatre day case unit, two laminar flow operating theatres, nine recovery bays, a walk out room and 13 consulting rooms. Additionally, the hospital has a dedicated women’s health unit with ultrasound mammography diagnostic and full breast care service.

We inspected the outpatients and surgery provision at the hospital using our comprehensive inspection methodology. We carried out the announced part of the inspection on 3 December 2018 and 4 December 2018. We carried an unannounced inspection of diagnostic services on 27 February 2019 as it was not included in the initial inspection.

To get to the heart of patients’ experiences of care and treatment, we ask the same five questions of all services: are they safe, effective, caring, responsive to people's needs, and well-led? Where we have a legal duty to do so we rate services’ performance against each key question as outstanding, good, requires improvement or inadequate.

Throughout the inspection, we took account of what people told us and how the provider understood and complied with the Mental Capacity Act 2005.

The main service provided by the hospital was surgery. Where our findings on surgery– for example, management arrangements – also apply to other services, we do not repeat the information but cross-refer to the surgery core service.

We rated the hospital good overall; surgery and diagnostics were rated as good. Outpatients was rated as outstanding,

Following this inspection, we told the provider that it should make other improvements, even though a regulation had not been breached, to help the service improve. Details are at the end of the report.

Ellen Armistead

Deputy Chief Inspector of Hospitals (North)