Background to this inspection
Updated
3 March 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC's response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 17 February 2022 and was announced. We gave the service 24 hours' notice of the inspection.
Updated
3 March 2022
About the service:
Dovecote Lodge offers short stay accommodation and rehabilitation therapy for older people. It was providing personal care to 20 people aged 65 and over at the time of the inspection.
People’s experience of using this service:
People were happy with the service they were receiving. They said staff were kind, caring and considerate and supported them as much as possible. We saw staff were responsive to needs and promoted people’s dignity at all times.
The service demonstrated effective partnership working with local services, especially as people were only in the service a short while. There were robust systems in place to manage people’s changing needs and the registered manager provided sound leadership along with their team. Care documentation was reviewed frequently to ensure it remained accurate.
Staff were knowledgeable and experienced in managing risk and were supported with regular supervision and training. Medicines were managed safely and the premises were clean.
People were supported with their nutrition and hydration needs. Activities were limited but we observed people happy to chat to each other, and staff interacted well.
Staff knew how to recognise and report potential abuse and any incidents were monitored closely. Quality assurance measures were appropriate and if issues were identified, action was taken swiftly.
More information is in the full report.
Rating at last inspection:
Requires Improvement (report published 1 February 2018)
Why we inspected:
This was a planned inspection based on the rating at the previous inspection. The service had previously been in breach of two regulations but at this inspection we found improvements had been made.
Follow up:
The service will continue to be monitored in line with our inspection programme, and if information of concern is raised, this will be investigated.