Archived: Ashgrove

One person we spoke with said: 'It's a marvellous place, it really is'. Another person told us: 'I almost don't want to go home, they've been so good to me, this place is perfect'.

We found many services and teams were involved in assessing and planning people's care. We saw staff worked well with other professionals associated with their care.

We found people who used the services were safe and their health and welfare needs were met because there were competent staff who supported them.

We looked at systems that were in place to monitor the quality of the service provision. We saw records that showed regular audit checks were carried out.

We spoke with the staff and they told us that they enjoyed working there. One staff member told us that they felt 'each day was different with a different experience.'

We saw that staff had training in safeguarding and that there was a corporate safeguarding policy in place to support them. The people who used the service told us that they felt safe and would talk to the staff if they had any concerns.

We saw that the interaction between staff and the people who used the service was warm and friendly. The people we spoke with told us that the staff team were 'very happy and friendly.' One person told us that there was often a 'lot of laughter.'

We saw that there was a complaints leaflet on display in the reception area. The manager told us they would give all new arrivals into the service a leaflet detailing how people could complain.

We looked at the care plans of five people who used the service. We saw that they had been developed to meet the needs of the individual. There were risk assessments in place but only in two of the plans we looked at. The provider might like to note that it would be useful to have risk assessment plans in place for all the people who used the service to reduce the risk of harm.