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Sutton Veny House Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 8 August 2020

About the service

Sutton Veny House is a nursing home for up to 28 people accommodated in one adapted building. There were 15 people living at the service at the time of our inspection. People had their own rooms and communal areas to use such as a lounge and dining room. The home has extensive gardens and there are six bungalows in the grounds. Staff from the home provided emergency call out cover for people living in the bungalows.

People’s experience of using this service and what we found

People had their medicines as prescribed. Improvement had been made to how medicines were managed and record keeping for medicines administration had improved. Regular audits had been carried out of medicines management to monitor and check for quality and safety.

People told us they felt safe at the home and staff had been trained in safeguarding. We found two incidents of alleged abuse which had been investigated by the registered manager but had not been shared with the local authority. Following our site visit the registered manager took immediate action to make referrals.

People’s risks had been identified and assessed. There were safety measures in place which had been recorded clearly in people’s risk management plans. These had been kept under review by the nursing team with updates added when needed.

Staff had been recruited safely. People were being cared for by staff who were trained and supported by the management team. During the Covid pandemic, training had been adapted to enable staff to continue with development safely. For example, making sure social distancing was adhered to. There were sufficient numbers of staff deployed to meet people’s needs.

Quality monitoring systems had been reviewed and improved to make sure there were checks taking place in all areas of the service. Improvements had been identified and the provider and registered manager monitored actions until completed.

People’s views had been sought with action being taken to make changes where appropriate. The registered manager had adapted systems during the Covid pandemic to have meetings with people and care reviews. Staff used technology to involve professionals and families in people’s care where appropriate.

People, relatives and staff told us the service had improved since the new registered manager started. Comments included, “I would recommend [Sutton Veny House] to any of my friends, if they asked me would I say to have their relatives live there, then absolutely I would”, “The manager is amazing, she is so good with the residents, they love her. She is supportive and if there is a problem she is always on hand, always asks if we need help. She has been good with the virus, really supportive, she has been there for us the whole way through” and “The manager works well, very kind and understanding. Comes around regularly and asks us if we need anything.”

The home was clean and had not experienced any covid-19 infections. Staff wore personal protective equipment appropriately and safely. The home was closed to external visitors and had measures in place to reduce the risks of infection.

For more details, please see the full report which is on the CQC website at

Rating at last inspection and update

The last rating for this service was Inadequate (report published 22 January 2020) and there were multiple breaches of regulation. The provider completed an action plan after the last inspection to show what they would do and by when to improve. At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

This service has been in Special Measures since 22 January 2020. During this inspection the provider demonstrated that improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Why we inspected

We undertook this focused inspection to check whether the Warn

Inspection areas


Requires improvement

Updated 8 August 2020

The service was not always safe.

Details are in our safe findings below.


Requires improvement

Updated 8 August 2020


Requires improvement

Updated 8 August 2020


Requires improvement

Updated 8 August 2020


Requires improvement

Updated 8 August 2020

The service was not always well-led.

Details are in our well-led findings below.