The Care Quality Commission

Archived: Swiss Cottage

Plantation Road, Leighton Buzzard, Bedfordshire, LU7 3HU (01525) 377922

Provided and run by:
Southern Cross Healthcare (Focus) Limited

Important: The provider of this service changed. See new profile

All Inspections

23 December 2010 and 5 January 2011

During a routine inspection

During our visit to Swiss Cottage on 5 January 2011 a visitor, who had spoken to us about concerns for the care his relative received in the past, told us, 'It feels safe now even when I am not here'. This referred to the fact that he used to be anxious to leave his relative and was concerned that consistent care was not being provided for her when he was not around. We were told that there had been a number of changes and that the staff appeared to be well led.

People living in the home told us that the knew the staff who were providing their care and told us they could request different carers and make choices about their care. We were also told that the food was always very good and choices were available.

People spoke about being able to move around the home and even though it was a cold day one resident spoke about dressing up warmly and going into the garden.

All of the people using the service that we spoke to were complimentary about the staff and particularly the manager. One resident said of the manager 'he is great' and a visitor told us that he seen improvement under the manager and would feel able to tell him if there were problems.

We were told that staff were always in evidence and there were a number of different activities organised in the home. One person told us that staff could respond more promptly to call bells, but confirmed that the wait was not unacceptable but could be quicker.