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Towerhouse Residential Home Good

The provider of this service changed - see old profile

We are carrying out a review of quality at Towerhouse Residential Home. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary

Overall summary & rating


Updated 27 November 2019

About the service

Towerhouse Residential Home is a residential care home providing personal care to people aged 65 and over. The home can accommodate up to eight people in one adapted building. When we inspected seven people were living at the home.

People’s experience of using this service and what we found

The provider had acted to address failures that we had identified at our last inspection. People’s risk assessments had been reviewed and these were accurate and up to date. Emergency first aid boxes were complete and their contents were regularly monitored. The home was secure with no potential unsecured entry points.

There was a system in place to ensure that people were safe and protected from abuse and harm. Staff knew how to recognise abuse and how to report allegations and incidents of abuse. Risks to people had been identified, assessed and reviewed. Regular safety checks were carried out to ensure the premises and equipment were safe for people. There here were systems in place to protect people and staff from infection. Medicines were stored, administered, recorded and disposed of safely.

Recruitment of staff was safe and robust. Pre-employment checks had been carried before staff could commence work. There were sufficient numbers of staff to support people to stay safe.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems at the home supported this practice.

There were arrangements to ensure that people’s nutritional needs were met. We also saw that people’s dietary requirements, likes and dislikes were assessed and known to staff. People were able to choose what they ate and drank.

Staff members received regular training and supervision to ensure that they were able to carry out their roles effectively. Observations of staff care practice had also been carried out.

People’s privacy and dignity were respected. Staff understood the need to protect and respect people's human rights. People’s spiritual or cultural wishes were respected. Faith representatives visited the home regularly to provide pastoral support.

People received personalised care. Their care plans had been regularly reviewed and updated to ensure they reflected people's changing needs and wishes. They were supported to take part in activities that were relevant and appropriate to them.

People and family members told us that they had no complaints, but they knew who to speak to if they did.

People, family members and staff told us that the home was well managed. Quality assurance monitoring had taken place and this had been used to maintain improvements.

For more details, please see the full report which is on the CQC website at

Rating at last inspection

The last rating for this service was requires improvement (published 25 September 2018).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas



Updated 27 November 2019

The service was safe.

Details are in our safe findings below.



Updated 27 November 2019

The service was effective.

Details are in our effective findings below.



Updated 27 November 2019

The service was caring.

Details are in our caring findings below.



Updated 27 November 2019

The service was responsive.

Details are in our responsive findings below.



Updated 27 November 2019

The service was well-led.

Details are in our well-led findings below.