Background to this inspection
Updated
29 January 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 17 December 2015.
The inspection was carried out by one inspector.
During the visit, we spoke with two people who use the service, two care staff and the registered manager. There were two people living at the service.
Before the inspection, we checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the two personal care and support plans for people using the service.
Updated
29 January 2016
This was an unannounced inspection and took place on 17 December 2015.
36 Crane Way provides care for up to four people with learning disabilities. It is located in the Whitton area.
At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In April 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
People said and their body language showed that they enjoyed living at 36 Crane Way and the manner in which staff provided them with care and support. They chose what activities they wished to do and when they wished them to do them. They felt safe living at the home and when pursuing activities in the local community. When we visited there was a welcoming, warm and friendly atmosphere with people coming from and going to activities as they wished. The interaction between people who use the service and staff was positive throughout our visit. People had a number of activities available to choose from at home and in the community.
The records were readily accessible, up to date and covered all relevant aspects of the care and support that people received, including their choices, activities and safety. Their care plans were completed and the information contained was regularly reviewed. This meant staff were able to perform their duties efficiently and competently. Staff encouraged people to discuss their health needs with staff and they had access to GP’s and other community based health professionals. People were supported to choose nutritious, balanced meals that promoted a healthy diet whilst taking into account their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. They said they liked the choice and quality of meals available.
People knew the staff that supported them well, said they liked them and the staff also knew people who use the service and their likes and dislikes. People received support from staff in a way they enjoyed how staff and were provided with information about any activities taking place so they could decide if they wanted to join in. Staff provided care and support in a professional, friendly and supportive way that was focussed on people using the service as individuals. Staff were well trained, had appropriate skills and were accessible to people. Staff said they enjoyed working at the home and had received good training and support from the manager.
People said the manager and staff were approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.