Background to this inspection
Updated
8 December 2015
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
This was an unannounced inspection and took place on 23 October 2015.
The inspection was carried out by one inspector.
During the visit, we spoke with three people who use the service, two care staff and the registered manager. There were eight people living at the service.
Before the inspection, we checked notifications made to us by the provider, safeguarding alerts raised regarding people living at the home and information we held on our database about the service and provider.
During our visit we observed care and support, was shown around the home and checked records, policies and procedures and maintenance and quality assurance systems. We also looked at the personal care and support plans for three people using the service.
We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.
Updated
8 December 2015
This was an unannounced inspection and took place on 23 October 2015.
The home provides care and accommodation for up to eight people with learning disabilities. It is located in the Twickenham area.
At the time of our inspection the home had a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act and associated Regulations about how the service is run.
In April 2014, our inspection found that the service met the regulations we inspected against. At this inspection the home met the regulations.
The lighting on the first floor was not working properly; this had been reported to the landlord for repair, by the home.
People said they liked living at the home and the way that staff provided care and support to them. People told us they chose their own activities and when they did them. They also said they felt safe living at Cambridge Park and using facilities within the local community. During our visit there was a warm, welcoming and friendly atmosphere with people coming from and going to activities as they pleased. There was also a lot of positive interaction between people who use the service and with staff. The activities were varied and took place at home and in the community.
The records easy to access, kept up to date, covered all aspects of the care and support people received, their choices, activities and safety. People’s care plans were completed and the information contained was regularly reviewed. This supported staff to perform their duties efficiently and professionally. People were encouraged to discuss their health needs with staff and had access to GP’s and other community based health professionals, as required with a district nurse attending during our visit. People were supported to choose healthy and balanced diets that also met their likes, dislikes and preferences. This enabled them to be protected from nutrition and hydration associated risks. They said they were happy with the choice and quality of meals they ate.
People knew who the staff that supported them was and the staff knew them, their likes and dislikes. They were well supported and they liked how staff delivered their care. During our visit people were provided with information about any activities taking place so they could decide if they wanted to participate. Staff provided care and support in a professional, friendly and supportive way that was focussed on people as individuals and had appropriate skills to do so. The staff were well trained and accessible to people using the service. Staff said they liked working at the home and had received good training and support from the manager.
People said the management team was approachable, responsive and listened to them. The quality of the service provided was consistently monitored and assessed.
We found a breach of the Health and Social Care Act 2008 (Regulated Activities) Regulations 2014 in relation to the first floor lighting not working adequately. You can see what action we told the provider to take at the back of the full version of the report.