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Libertas Care Limited - 3 The Barley Yard Good

Inspection Summary


Overall summary & rating

Good

Updated 13 November 2019

About the service

Libertas Care – 3 The Barley Yard is a domiciliary care agency providing personal care to people living in their own homes. At the time of the inspection 49 people were receiving the regulated activity of personal care. Care packages ranged from a few hours a week to live-in-care.

Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.

People’s experience of using this service and what we found

People were supported by an agency which was well managed and provided a very personalised service to people. The provider was committed to seeking people’s views and ensuring on-going improvements to the care people received. People told us staff were always happy and cheerful when they visited them.

People received their care safely from staff who had been well recruited and trained. This helped to minimise the risks of abuse to people. Everyone we spoke with was very happy with the service and said they would recommend it to others who needed support in their home.

People could be confident they would receive their support at the time requested and it would be provided by staff they knew well and felt comfortable with.

People benefited from an on-call system which meant they could speak to a member of the management team any time of the day or night. This meant there was always someone to share concerns with or ask advice from.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People were cared for by staff who were kind and caring and often went out of their way to help them. People felt valued and respected by staff and the provider. People were fully involved in planning their care and continued to be in control of how and when care was provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

Requires Improvement (Report published 24 October 2018) and there was one breach of regulations. The provider completed an action plan after the last inspection to show what they would do and by when to improve.

At this inspection we found improvements had been made and the provider was no longer in breach of regulations.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

Inspection areas

Safe

Good

Updated 13 November 2019

The service was safe.

Details are in our safe findings below.

Effective

Good

Updated 13 November 2019

The service was effective.

Details are in our effective findings below.

Caring

Good

Updated 13 November 2019

The service was caring.

Details are in our caring findings below.

Responsive

Good

Updated 13 November 2019

The service was responsive.

Details are in our responsive findings below.

Well-led

Good

Updated 13 November 2019

The service was well-led.

Details are in our well-Led findings below.