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Heyfields Nursing Home Requires improvement

Inspection Summary

Overall summary & rating

Requires improvement

Updated 3 September 2019

About the service

Heyfields Nursing Home provides accommodation and nursing care for up to 46 people some of whom were living with dementia. At the time of our inspection 46 people were living there.

People’s experience of using this service and what we found

People were not always safe as the systems and procedures at Heyfields Nursing Home were ineffective in identifying improvements needed in safety.

People were at risk of not always receive their medicines safely. This was because the providers systems for monitoring the safe storage of medicines was ineffective.

People did not always have their personal and private information kept confidential.

Not all parts of Heyfields Nursing Home were safely maintained.

The provider’s quality monitoring procedures were ineffective in identifying the improvements which were needed to drive good care and support.

People were protected from harm and abuse as the staff team had been trained to recognise potential signs of abuse and understood what to do. People had information on how to raise concerns and were confident any issues would be addressed correctly.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

People had individual assessments of risk associated with their care and support.

Staff members were aware of the necessary action they should take in the event of an emergency.

The provider supported staff in providing effective care for people through person-centred care planning, training and one-to-one supervision.

People had access to additional healthcare services when required.

People were supported to maintain a healthy diet by a staff team which knew their individual likes and dislikes.

People received help and support from a kind and compassionate staff team with whom they had developed positive relationships.

People were supported by staff members who were aware of their individual protected characteristics like age, gender, disability and religion.

People were provided with information in a way they could understand. The provider had systems in place to encourage and respond to any complaints or compliments from people or those close to them.

The provider, and management team, had good links with the local communities in which people lived.

Rating at last inspection

The last rating for this service was ‘Good’ overall with requires improvement for the ‘Effective’ domain (published 29 November 2016).

Why we inspected

This was a planned inspection based on the previous rating.


We have identified one breach in relation to the overall governance at Heyfields Nursing Home.

Please see the action we have told the provider to take at the end of this report.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.

You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Heyfields Nursing Home on our website at

Full information about CQC’s regulatory response to the more serious concerns found during inspections is added to reports after any representations and appeals have been concluded.

Inspection areas


Requires improvement

Updated 3 September 2019

The service was not always safe.

Details are in our safe findings below.



Updated 3 September 2019

The service was effective.

Details are in our effective findings below.


Requires improvement

Updated 3 September 2019

The service was not always caring.

Details are in our caring findings below.



Updated 3 September 2019

The service was responsive.

Details are in our responsive findings below.


Requires improvement

Updated 3 September 2019

The service was not always well-led.

Details are in our well-Led findings below.