All inspections: Farringford Care Home Limited

People were consulted about their care and treatment and supported to make decisions and choices where needed. People who used the service told us they were involved in meetings about their care. Visiting family members told us they were involved with their relatives' care and attended review meetings. They also told us the manager informed them of any illnesses or accident their relatives' may have.

People were provided with a nutritious and varied diet. People who used the service told us, 'The food here is really good, you can't fault it really', 'The cook knows what I like' and 'There is always plenty of choice.'

Medication was handled safely and people who used the service received their medication on time.

The provider's recruitment and selection procedures ensured people who used the service were not exposed to staff who should not be working with vulnerable adults.

People who used the service could complain and these were looked into and resolved where possible to the person satisfaction. They told us they would see the manager if they had any concerns.

People spoke with us about the care they received in the Farringford Care Home. Comments included, 'The care is spot on. Two members of staff take me to be weighed,' 'They will go out of their way to give me attention. You don't seem to have to wait for anything,' and 'It's very good here. I think it is lovely. I do different things: pencil, crayoning and colouring activity. I have family who visit me.'

Relatives also told us about the care provided by the service. One relative said, 'They get looked after all right. The care is all right. They get medical care too. The district nurse comes in and we get good service from the doctors and district nurses.' Another relative said, 'Father is happy here. They do take care of him. They have been very good with dad. They see to him 20 hours a day. We are involved in reviews of care. The main thing is they are cared for.'

Some people who used the service told us they felt there were enough staff at the Farringford Care Home although not everyone we spoke with agreed. One person said, 'I think there are sufficient staff. The staff are good people as well.' Relatives also spoke with us about the staffing arrangements in the service. Comments included, 'We find the staff OK. They probably need more staff. At times when they are busy they are overstretched,' 'They don't always have enough staff' and 'I can't fault any of the staff.'

People we spoke with said they did not have any complaints about the service. Comments included, 'I would know what to do if I had a complaint,' 'The management are very friendly to me,' and 'I have no complaints.' One relative said, 'There is a monthly relatives meeting. They listen, and some things have been done. With complaints, if it's smaller things its been dealt with quickly.' Another relative told us, 'I don't go to the resident and relatives meeting but I do have opportunity to go. If I had a complaint I would make it known in the office. I have completed surveys but can't remember when.'

As part of our inspection we spoke with a number of people who use the service. They spoke positively about the staff and care provided and told us that staff treated them with respect. Everyone we spoke with felt they were involved in their care and in making decisions about their treatment.

We received comments such as "All the staff are very nice" and "I get enough to eat" and "I feel safe here."

During the visit we spoke with relatives who gave us both negative and positive views about the care being received by their family member.

Comments included "Staff let me know if my family member is ill" and "I feel my family member is safe here" however they also told us "The standard of decoration has gone downhill in the last 18 months" and "I tell staff my concerns and nothing is done."

Everyone we spoke with who uses the service told us the food was good and they were never hungry.

Archived: Farringford Care Home Limited

All Inspections

20 January 2014

During a routine inspection

3 August 2012

During an inspection looking at part of the service

10 January 2012

During a routine inspection