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James House Requires improvement

Inspection Summary


Overall summary & rating

Requires improvement

Updated 18 September 2020

James House is a care home providing personal care and accommodation to younger and older adults. It is a converted house situated in a residential area. The care home can accommodate up to 12 people.

We found the following examples of good practice.

• Visitor information was clearly displayed at all the entrances to the home. Visits to the home were arranged by appointment and visitors agreed to follow the safe infection control guidelines provided.

• The provider had guidelines for people who had tested positive for COVID 19 with or without symptoms and those returning from any hospital visits were supported by staff self- isolate for a 14- day period.

• The registered manager understood the need to support people’s and staff wellbeing. They recognised signs when people’s mental health was deteriorating and worked closely with health and social care professionals to find a speedy and safe solution.

•The registered manager and staff used, “dementia friendly,” language to support people to understand the pandemic and the reasons for the extra PPE use.

Further information is in the detailed findings below.

Inspection areas

Safe

Requires improvement

Updated 18 September 2020

We were assured the service were following safe infection prevention and control procedures to keep people safe.

Effective

Good

Updated 18 September 2020

Caring

Good

Updated 18 September 2020

Responsive

Good

Updated 18 September 2020

Well-led

Requires improvement

Updated 18 September 2020