Hebburn Court Nursing Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

At our last assessment we rated this key question requires improvement. At this assessment the rating has changed to good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 70 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Staff treated colleagues from other organisations with kindness and respect.

There were positive interactions between staff and people. A relative told us, “They treat [family member] with compassion and respect [family member’s] dignity in the circumstances presented.

Most staff felt they had more time to spend with people. People were now wearing appropriate footwear and were dressed in clean clothes. A staff member told us, “There has been lots of improvement with personal care [since November]. Staff are getting more involved in personal care.”

The provider did not always treat people as individuals or make sure people’s care, support and treatment met people’s needs and preferences. They did not always take account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

Individualised care had improved. However, staff did not consistently follow 1 person’s care plan in relation to eating.

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

The provider had improved activities so people had more opportunities to become involved. On the day we visited there were morning exercises and nail manicures taking place.

The provider listened to and understood people’s needs, views and wishes. Staff responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

Due to the current staffing and occupancy levels, staff were able meet people’s needs in a more timely way. A staff member told us, “The owners increased staffing levels to 5 which made a big difference.”

The provider cared about and promoted the wellbeing of their staff, and supported and enabled staff to always deliver person-centred care.

Most staff commented they now felt supported. A staff member told us, “I feel very supported. [Manager] is very good, very approachable.”