- Care home
Hebburn Court Nursing Home
Report from 1 April 2025 assessment
Contents
Ratings
Our view of the service
Date of assessment 12 to 14 May 2025. Hebburn Court is a care home providing nursing and personal care for up to 55 people. When we inspected 22 people were living there.
The provider had made progress since the last inspection and was no longer in breach of regulations relating to safe care and treatment, safe premises, consent to care and duty of candour. There were continuing breaches of regulation relating to person-centred care and good governance. This was due to care plans and risk assessments requiring further development, so they were accurate and fully reflected people’s needs and preferences. There were still inaccuracies in some care records, including medicines records. The consistency and quality of audits had improved. Although audits were identifying areas requiring improvement, they were not always effective as they had not identified the issues we found during the inspection.
Mental Capacity Act (MCA) assessments and best interests decisions had been completed for most decisions where people lacked capacity to consent. However, some were still missing, which the manager addressed straightaway.
The provider now had a structured approach to investigating and analysing incidents and accidents. Management were also starting to identify trends and learning. However, more in-depth analysis was required to identify and address the root cause of incidents. Safeguarding concerns were now being reported and investigated in a timely way.
The provider had addressed most of the environmental risks from the last inspection. However, fire drills and fire alarm tests were inconsistent.
There were enough staff deployed to meet people’s needs. New staff were recruited safely.
Staff said they felt supported and that the service was moving in the right direction.
Risk assessments were now being completed. However, some risk assessments needed further development as the measures to reduce risk were not recorded clearly.
The provision of activities had improved and these were advertised on the notice board in an accessible format.
This service has been in Special Measures since 16 January 2025. The provider demonstrated improvements have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.
People's experience of this service
There were positive interactions between people and staff. People received their meals and drinks appropriately adapted to suit their needs. However, staff did not consistently follow one person’s care plan when supporting them with eating. There were improved opportunities for people, relatives and staff to provide feedback. Relatives told us the home was making improvements, and they felt their family members were safe. They told us, “Since the last inspection I have noticed changes in almost every aspect of care,” and, “They treat [family member] with compassion and respect [family member’s] dignity in the circumstances presented.”