Watermead Rose Care Home

Updated 22 January 2025

Date of assessment: 25 February to 4 March 2025. We visited the service unannounced on 25 February 2025 and announced on 26 February 2025. This is the first assessment for this service since it was registered.

Watermead Rose provided people with safe, compassionate care in a clean and well-maintained environment. The service was well-staffed, and the staff team trained, competent and caring. Risks were assessed and planned for. Managers and staff were knowledgeable about the people they supported and knew how to protect their well-being.

Staff assessed people’s needs and created care plans to show how these would be met. Care plans were personalised and included people’s life histories, individual preferences, and interests. Staff worked with other health and social care professionals to ensure people had the support and care they needed. People made choices and consented to their care.

People were treated with kindness and empathy. Staff encouraged people to maintain and increase their independence and make decisions about their care and support. The service provided a range of group and individual activities which catered for the varied interests of the people using the service.

The provider used a range of audits and checks to monitor and improve the service. The staff worked in partnership with other health and social care professionals to follow best practice. The service had an inclusive and positive culture of continuous learning and improvement. People and staff were valued and supported.

During our inspection visit we used CQC’s Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

Updated 22 January 2025

People and relatives made many positive comments about the service, the staff, and the quality of the care provided. The atmosphere was warm and friendly. A relative told us, “As soon as we walked in, we knew it was the right one because of how we were welcomed.”

People felt safe, and said the staff were approachable and kind. A person told us, “Nothing’s too much trouble for them. They are always here for us and put us first.” A relative told us, “Staff check on [person] all the time, they’re very attentive.”

People and relatives said the care and support provided was personalised and staff listened to people and respected their privacy and dignity. They told us the staff were well-trained, competent, and experienced.

The activities programme was mentioned by many as being a highlight of the service. People and relatives said it enhanced people’s quality of life and encouraged people to be active and involved in life at the service.

Everybody we spoke with praised the way the service was managed. A relative told us, “The management are lovely, things run well. There’s a wonderful rapport between the staff and the relatives.” Another relative said the care and support provided was of ‘a very high standard’.