Millmoor Cottage

On this page

• Overview
• Assessing needs
• Delivering evidence-based care and treatment
• How staff, teams and services work together
• Supporting people to live healthier lives
• Monitoring and improving outcomes
• Consent to care and treatment

Effective – this means we looked for evidence that people’s care, treatment and support achieved good outcomes and promoted a good quality of life, based on best available evidence. This is the first assessment for this service registered since August 2022. This key question has been rated good. This meant people’s outcomes were consistently good, and people’s feedback confirmed this.

This service scored 79 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider made sure people’s care and treatment was effective by assessing and reviewing their health, care, wellbeing and communication needs with them. Care plans were detailed and outlined the assessed needs of those using the service. Guidance in care plans was detailed for staff to follow if needed. For example, the care documents reviewed showed how staff would support a person to communicate. All aspects of care was assessed and outcomes recorded.

The provider planned and delivered people’s care and treatment with them, including what was important and mattered to them. They did this in line with legislation and current evidence-based good practice and standards. For example, care plans showed evidence that other health care professionals were involved in their care. This meant people could be confident the provider sought the advice and guidance from nationally recognised best practice to assist in meeting their care needs.

The provider worked well across teams and services to support people. They made sure people only needed to tell their story once by sharing their assessment of needs when people moved between different services. For example, people had a health passport, this document contained all relevant and up to date information about a person’s health and well-being. This meant it could be used to inform other relevant parties of the person’s needs. Records reviewed show the service worked in partnership with other professionals such as the GP. Communication was timely and effective.

The provider supported people to manage their health and wellbeing to maximise their independence, choice and control. Staff supported people to live healthier lives and where possible, reduce their future needs for care and support. For example, care plans showed people had health goals. Staff could show how these goals were progressing. Staff promoted healthy lifestyles in line with people’s likes and preferences.

The provider monitored all people’s care and treatment to continuously improve it. They ensured that outcomes were positive and consistent, and that they fully met both clinical expectations and the expectations of people themselves. For example, a person wanted to have more access to the community. Staff supported the person over a 2-month period taking a step-by-step approach to attend a social activity. This was a success, and the person attended this activity on a regular basis. This has enabled the person to widen their social activities.

The provider told people about their rights around consent and respected these when delivering person-centred care and treatment. During our visit we observed people were asked their consent when support was being offered. Documents reviewed showed consent was obtained and reviewed. Staff demonstrated a good understanding of the Mental Capacity Act 2005.