Millmoor Cottage

Ratings

• Overall

  Good

• Safe

  Good

• Effective

  Good

• Caring

  Good

• Responsive

  Outstanding

• Well-led

  Good

Our view of the service

Date of Assessment: 10 to 17 July 2025. The service is a residential care home providing support to adults with a learning disability. This is the first assessment for this service registered since August 2022. The provider had a good learning culture and people could raise concerns. People were protected and kept safe. Staff understood and managed risks. The facilities and equipment met people’s needs, were clean and well-maintained and any risks mitigated. There were enough staff with the right skills, qualifications and experience. Managers made sure staff received training and regular appraisals to maintain high-quality care. Staff managed medicines well and involved people in planning any changes.

We assessed the service against ‘Right support, right care, right culture’ guidance to make judgements about whether the provider guaranteed people with a learning disability and autistic people respect, equality, dignity, choices, independence and good access to local communities that most people take for granted.

People's experience of this service

People were positive about the quality of their care. People told us they enjoyed living at the home. People’s bedrooms were personalised and well maintained. During our visit we noted how staff interacted with people sharing stories of support and jokes. We observed that people were very relaxed in the home. People said they liked the food and took part in activities such as walks, trips to the beach, bike rides and visiting the local coffee shop. One person said, “I like it here and the food is good.” People told us they liked the staff. It was clear from our visit that people were involved in the home, for example meal and activity planning. During our visit one person made lunch with staff support. One person went out to the community and when they arrived back, they said it was a nice outing. Overall people received good quality care from a well-trained staff team.