Trusted Homecare (NW) Limited

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Caring – this means we looked for evidence that the provider involved people and treated them with compassion, kindness, dignity and respect.

This is the first assessment for this newly registered service. This key question has been rated Good. This meant people were supported and treated with dignity and respect; and involved as partners in their care.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

The provider always treated people with kindness, empathy and compassion and respected their privacy and dignity. Care workers treated colleagues from other organisations with kindness and respect.

Feedback from relative’s was consistently positive about the kindness people experienced while being supported by care workers.Care workers treated people with kindness and compassion and respected their privacy and dignity. Relatives told us they were very happy with the care workers and that they were very kind and compassionate. A relative said, “This is a very good agency, and staff are kind and respectful.”

The provider treated people as individuals and made sure people’s care, support and treatment met people’s needs and preferences. They took account of people’s strengths, abilities, aspirations, culture and unique backgrounds and protected characteristics.

The provider treated people as individuals and made sure people’s care and support needs were met. People’s care plans were detailed and took account of people’s strengths and abilities and considered their personal, cultural, communication and social needs. This meant care workers had detailed guidance about how to tailor their support to meet people’s specific needs. A care worker said, “Everyone is different, and I need to support people how they want to be supported. It is their choice.”

The provider promoted people’s independence, so people knew their rights and had choice and control over their own care, treatment and wellbeing.

Relatives told us that care workers worked well with people to gain greater and maintain their independence. The provider promoted people’s independence, choice and control over their own care and support. People or their relatives were involved in reviews of their care plan and risk assessments which were regularly completed. Relatives were aware of care plans and had access to a copy of the care plan.

Care workers cared for the same people on a regular basis and knew people well and were able to support people in line with their preferences and choices.

Family members told us the support and care their family member received helped to maintain their independence.

The provider listened to and understood people’s needs, views and wishes. Care worker responded to people’s needs in the moment and acted to minimise any discomfort, concern or distress.

There were enough care workers recruited, this enabled care workers to respond to people’s needs. A relative said, “The agency and staff are quite flexible, I can call the office if I need to change the time and they will support me with this.”

The provider cared about and promoted the wellbeing of their care workers and supported and enabled them to always deliver person-centred care.

Care workers told us they felt supported in their role. Comments from care workers included, “I enjoy working for Trusted Homecare, [manager name] is always there to help and listen” and “This is a good place to work, the only thing I want to change I would like to have more hours.”