Right at Home Lymm and Warrington South

Updated 13 May 2026

Date of assessment: 28 July, 9 to 16 September 2026. Right at Home Lymm is an agency providing support and care to people in their own homes in and around the Lymm area of Cheshire. At the time of the assessment, it was supporting 13 people with their personal care.

As part of the assessment, we spoke with people who used the service and their relatives, staff, as well as reviewing records in relation to people’s support. We looked at all quality standards for this assessment as this was the first assessment of the service since it was registered. We did not identify any concerns about the quality of support people received during this assessment.

People received safe support, that met their individual needs, and the provider routinely reflected the quality of care to identify opportunities for improvement. Staff received training and support needed to meet people’s needs. People's views and those of their families were considered when planning their care.

People’s support was shaped by their wishes and the views of those important to them. The management team had positive relationships with people and their families. Governance systems enabled risks to be identified and to drive improvement.

Care records were consistent and regularly updated. They reflected people’s current needs and risks, enabling staff to deliver safe and person-centred care. Systems for assessing needs, managing risks, and responding to changes in health were in place.

People were supported by the right number of staff to meet their assessed needs. On occasions some people had commented that the starting time of their support was not always maintained within agreed timescales.

Systems to safeguard people and learn from incidents were effective. Concerns were recognised, reported, and acted promptly.

Information was accurate and shared effectively, helping to ensure people received coordinated support that responded to their changing needs. Partnership working with external agencies was effective. The provider was actively involved in the local community and gave examples of how they supported people to continue activities and maintain community links.

Leadership and governance were effective. Systems provided leaders with a clear oversight of risk and performance, and there was evidence of learning, improvement, and sustainable change.

Updated 13 May 2026

People were consistently positive about the quality of their care. They felt safe with the staff team and were fully involved in planning their care. People said they received good quality care from knowledgeable staff who treated them as individuals. People told us, “My relative has never raised an issue regarding safety and appears happy with the arrangements. From the records, the support is kept within the times we requested.” “All staff are kind and caring and respect independence.” and “I am happy with the service provided.” Other people told us, “A special shout out for the staff who are particularly hard-working and extremely pleasant.” They told us that there were good relationships between the provider and themselves, “the manager is great,”People expressed views on the timeliness of calls, and this was reflected in staff comments. While most people received support in a timely way, there had been occasions when this had been later than expected. The provider was aware of the issue and was working to find a solution at the time of our assessment.