About the service Waters Edge Care Home is a residential care home providing personal care for up to 63 people aged 65 and over across 2 floors. At the time of our inspection there were 58 people living at the home, some of whom were living with dementia.
People’s experience of using this service and what we found
People were supported by trained staff who safeguarded them from harm. People were supported in a timely way by staff who knew them well. People received their medicines safely. People were supported by staff who were following infection control guidance.
Where things had gone wrong the registered manager reviewed concerns and took action to ensure improvements were made. People had care plans and risk assessments in place which explored their needs and risks and gave staff clear guidance to meet these.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People and those important to them were involved in the care planning and review process.
People were supported to eat and drink in line with their needs. People received care in line with their needs and preferences. People had timely access to health and social care professionals.
The quality of people's care and support was regularly reviewed to ensure where any improvements were required these were made. People, relatives and staff were encouraged to feedback about the care and support and action was taken to address any feedback where required.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk.
Rating at last inspection
The last rating for this service was requires improvement (published 15 May 2019).
Why we inspected
This inspection was prompted by a review of the information we held about this service and information shared by the Local Authority about potential improvements at the home.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We undertook this focused inspection to check whether the provider had made improvements. This report only covers our findings in relation to the Key Questions Safe, Effective and Well-led.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating. The overall rating for the service has changed from requires improvement to good. This is based on the findings at this inspection.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Waters Edge Care Centre on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.