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Woodley Hall Care Home

Overall: Good read more about inspection ratings

1 Gill Court, Brunswick Village, Newcastle upon Tyne, Tyne and Wear, NE13 7DU (0191) 236 8205

Provided and run by:
Care Homes UK Ltd

Latest inspection summary

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Background to this inspection

Updated 28 November 2020

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

As part of CQC’s response to the coronavirus pandemic we are conducting a thematic review of infection control and prevention measures in care homes.

The service was selected to take part in this thematic review which is seeking to identify examples of good practice in infection prevention and control.

This inspection took place on 3 November 2020 and was announced.

Overall inspection

Good

Updated 28 November 2020

Woodley Hall Care Home is a residential care home for 21 people, some of whom are living with dementia. At the time of this inspection there were 19 people living at the home.

At our last inspection we rated the service good. At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns. This inspection report is written in a shorter format because our overall rating of the service has not changed since our last inspection.

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At this inspection we found the service remained Good.

People and relatives told us they were happy with the care provided at the home. They also said the staff team were kind and caring.

People and staff felt the home was safe. Staff knew how to raise concerns if required.

Although staff felt more staff would be useful, staffing levels at the time of out inspection were appropriate to meet people’s needs.

The provider completed recruitment checks to ensure only suitable staff worked at the home.

Medicines were managed safely. Only trained staff administered people’s medicines and accurate records were maintained.

Staff carried out regular health and safety checks. There were procedures to ensure people received care in emergency situations.

Staff were well supported and received appropriate training.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

People were supported to meet their nutritional and healthcare needs.

People’s needs had been assessed. The information gathered was used to develop personalised care plans. These were evaluated regularly keep them up to date.

Care staff provided opportunities for people to participate in activities in the absence of the dedicated activity co-ordinator.

Although people gave good feedback about their care, they also knew how to raise concerns if required.

The home had an established registered manager. People, relatives and staff said the registered manager was supportive and approachable.

There were opportunities for people, relatives and staff to give their views about the home and the care provided.

The provider carried out quality assurance checks to help ensure people received a good standard of care.

Further information is in the detailed findings below.