Archived: Sovereign Lodge

Newbiggin Lane, Westerhope, Newcastle upon Tyne, Tyne and Wear, NE5 1NA (0191) 271 4029

Provided and run by:
Mrs Jennifer Houghton

Important: The provider of this service changed. See new profile

All Inspections

5, 6 January and 17 August 2010

During an inspection looking at part of the service

Service users and relatives told us that they were, on the whole, happy with the care and support offered to them.

Concerns were expressed about staffing levels, and staff working long hours to cover sickness absence.

A staff member was complimentary about the manager and the discipline he has brought to the service.