Our current view of the service
Updated
19 May 2026
Our view of the service
About the service
Netherhayes care home provides care for up to 28 people. At the time of the inspection there were 28 people living in the home.
Who the service is for
Netherhayes care home provides support for older people some of whom may live with dementia.
Key findings
We carried out this assessment on 7 July to 14 July 2026. This service was previously rated as good. We carried out this assessment to confirm whether the rating of good remains accurate. This report does not provide detailed information on areas where we found practice continues to meet a good standard. Instead, our findings focus on any areas where the service needs to improve or where we found exceptional practice.
People can only be deprived of their liberty to receive care and treatment with appropriate legal authority. In care homes, this can be done through a procedure called the Deprivation of Liberty Safeguards (DoLS), which is part of the Mental Capacity Act 2005 (MCA). We checked whether the service was working within the principles of the MCA and how they managed DoLS within the service. We found that staff and management worked within the MCA. DoLS authorisations were appropriately applied for and overseen. People were not subject to unlawful or excessive restrictions, they had choice, control and freedom over their lives.
People were supported by enough staff who had the skills and knowledge to support them safely. One person told us, “Yes, they come quickly.” Risks were assessed and people were involved in the process. There were effective systems in place to safeguard people from abuse. Medicines were administered safely and there were systems in place to ensure the environment was safe. Staff understood the importance of ensuring people were safe. One member of staff said, “You should check the environment is safe for example, no slip or trip hazards.” People, and relatives told us the home was safe, clean and well maintained. One person said, “It’s lovely, I feel very safe, lovely.”
People's experience of the service
Updated
19 May 2026
We spoke to several people and their family members. We received positive feedback from everyone we spoke with about the care being delivered at Netherhayes. We observed staff engaging with people in a caring and kind way. During lunch time people were supported with their meals by staff who were patient and attentive. One person told us, “You get what you want. I have breakfast inmy room. Lunch isvery good, I have it in my room as well,it’smy choice. Usually, the chef comes and asks what I would like, there is a choice.” When a person became distressed staff responded in a calm manner and gave reassurance to the person.
Staff knew people well and understood people’s choices and preferences. One person said, “They [staff] spend time talking to me to findoutwhat I would like, they get involved with people.”We observed people being offered choices throughout our visit. In some cases, people wanted to do some activities and in other cases people preferred to stay in their room and watch TV or listen to music. There was a nice, relaxed atmosphere in the home. People had visitors come and go throughout the day. Call bells would sound and staff would attend to people in an efficient manner.
People’s dignity was respected by staff, for example, we observed staff knocking on people’s bedroom doors before entering their space. One person said, “They [staff] knock on thedoor;they shout out when they come in, “We are here.”
People were asked for their permission before care was offered. We observed staff waited for the person to be ready. Staff understood the importance of respecting people’s rights to withdraw consent at any time. One staff member said, “You always have to check for consent, if a person does not want their medicine, you need to respect their decision.”
People were encouraged to be as independent as possible. One staff member said, “Some people need help to get to the toilet but thencan dothings for themselves, we encourage them [people] to do things as much as possible.” Outcomes for people were monitored by the team. People’s needs were monitored and discussed regularly. Health care professionals were involved in people’s care and support.
People and relatives had opportunities to provide the team with feedback. We asked people if they attended any meetings to discuss issues or events. One person said, “You put your point of view over and they listen to you.I’mquite happy with the way they do things.”A relative told us, “They haveresidents’meetings once a month. I’ve been to all of them, everyone voices their opinion.”
People and relatives told us they had been involved in care planning and reviews. One person said, “I’maware of that. They do it, they involve me they make sure they do what they are told to do.” One relative said,“Yes,it’svery comprehensive.They have just donea new one, a review.”