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Anglian Care Limited - Rankin House Good

We are carrying out checks at Anglian Care Limited - Rankin House. We will publish a report when our check is complete.

Inspection Summary


Overall summary & rating

Good

Updated 31 March 2016

This inspection took place on 24 November and 17 and 30 December 2015.

Anglian Care Limited is registered to provide personal care and support to people living in their own homes. At the time of our inspection there were 52 people using the service.

The service had a registered manager in post who is also the provider. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People received excellent person centred flexible care in a way that ensured their safety and welfare and met their diverse needs and preferences. Staff had been safely recruited in sufficient numbers to meet people’s needs. They had been well trained and were fully supported to carry out their role safely.

Risks to people’s health and safety had been identified and there were plans in place to manage them. Staff knew how to protect people from the risk of harm and abuse, they had been trained and had access to guidance and information to support them with the process.

Medication management, where required was good. People received their medication as prescribed.

People were respected and treated with dignity. They said that they were listened to and that staff gave them the time they needed when providing them with care and support. People had been fully assessed and their care plans met their needs and preferences and informed the staff how to care for them safely. Where required, staff provided people with appropriate support with eating and drinking and maintaining their health.

The registered manager/provider and staff demonstrated a good understanding of the Mental Capacity Act (MCA) 2005.

People were cared for by staff that knew them well and were kind, caring and compassionate. Staff maintained people’s dignity and showed them respect at all times.

People knew how to raise a concern or complaint and were confident that any concerns would be listened to and acted upon.

People received an outstanding quality service that was flexible and responsive to their needs. The registered manager/provider had an excellent and effective quality monitoring system in place to drive improvements and to ensure that people received the best care possible.

Inspection areas

Safe

Good

Updated 31 March 2016

The service was safe.

People were protected from the risk of harm. Staff had been safely recruited in sufficient numbers to meet people’s needs.

People received appropriate support with their medication.

Effective

Good

Updated 31 March 2016

The service was effective.

People were cared for by well trained and supported staff.

The registered manager/provider and staff had a good knowledge of the Mental Capacity Act (2005).

Where required staff supported people to have sufficient food and drink.

People were supported to maintain good health and they had access to appropriate services.

Caring

Good

Updated 31 March 2016

The service was caring.

People were treated with respect by staff that were polite and were kind and caring in their approach.

Staff listened to people and kept them involved in planning and reviewing their care.

Advocacy services were available if needed.

Responsive

Good

Updated 31 March 2016

The service was responsive.

People received exceptional person centred flexible care based on their pre-service assessment and on-going reviews. The care plans were detailed and informative and provided staff with the information they needed to meet people’s preferences and their diverse needs.

There was a very clear and robust complaints procedure which was available in a range of other formats to meet people’s needs. People were confident that their complaints would be dealt with appropriately.

Well-led

Outstanding

Updated 31 March 2016

The service was well-led.

People were at the heart of how the service was run because it continuously asked for their feedback and used it to improve the service. Staff had confidence in the registered manager/provider and shared their vision to provide people with the very best quality of care.

There was an effective quality assurance system in place to monitor the service and drive improvements to ensure people received the best possible service.