Anglian Care Limited - Rankin House

Updated 3 January 2024

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Health and Social Care Act 2008.

Inspection team

The inspection team consisted of 2 inspectors and an Expert by Experience. An Expert by Experience is a person who has personal experience of using or caring for someone who uses this type of care service.

This service is a domiciliary care agency. It provides personal care to people living in their own houses and flats.

Registered Manager

This provider is required to have a registered manager to oversee the delivery of regulated activities at this location. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered managers and providers are legally responsible for how the service is run, for the quality and safety of the care provided and compliance with regulations.

At the time of our inspection there was a registered manager in post.

Notice of inspection

The inspection was announced. We gave the service 48 hours notice of the inspection. This was because we needed to be sure the provider or registered manager would be in the office to support the inspection.

What we did before the inspection

We used the information the provider sent us in the provider information return (PIR). This is information providers are required to send us annually with key information about their service, what they do well, and improvements they plan to make. We used all this information to plan our inspection.

During the inspection

We visited the offices of this service. We spoke with the registered manager, the nominated individual, the care manager, care coordinator and the operations manager. We looked at 5 care files and 3 staff files. We also reviewed a variety of records relating to the management of the service. We spoke with 5 people who used the service and 6 relatives on the telephone about their experience of the care provided. We continued to seek clarification from the provider to validate evidence found. Following the inspection, we contacted 8 members of staff.

Updated 3 January 2024

About the service

Anglian Care Limited provides personal care to people living in their own houses and flats and specialist housing. This service is a domiciliary care agency. It provides a service to older people. At the time of our inspection there were 54 people using the service.

People’s experience of the service and what we found:

The provider continued to develop and innovate to improve services for people. External professionals were extremely positive about the service. The management team understood issues in the local community and worked to address them through effective working with a wide range of other organisations. People and relatives told us the service was well led. The service was exceptionally well managed.

Effective systems were in place to assess, monitor and improve the quality and safety of the service and the providers and registered manager were constantly looking for areas of the service where further improvements could be made for people's benefit.

Staff understood how to safeguard people from abuse and knew when and how to report safeguarding concerns to the relevant people/agencies. Risks to people were managed safely.

There were enough staff to support people and meet their needs. Medicines were managed safely. Staff had the appropriate recruitment checks to ensure they were suitable for their role.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. People received an assessment prior to using the service. People were supported to maintain good health and access services when required.

Staff respected people’s dignity and privacy and people told us staff were kind and caring. A person said, “My [family member] and I are very happy. I have 2 regular carers who have gone the extra mile.”

People were encouraged to give their feedback and views about the quality of the service they received. Care plans were comprehensive with guidance for staff on how the person wanted to be cared for. A complaints process was in place.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (published 02 August 2018).

Why we inspected

This inspection was prompted by a review of the information we held about this service.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.