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We are carrying out a review of quality at Orchid Lawns. We will publish a report when our review is complete. Find out more about our inspection reports.

Inspection Summary


Overall summary & rating

Good

Updated 29 May 2019

About the service: Orchid Lawns is a residential care home providing accommodation for older people, who may be living with dementia, a physical disability or mental health needs, who require nursing or personal care.

People’s experience of using this service: People and their relatives were positive about the care that they received. One relative said, ‘‘Everyone is so lively and considerate. Nothing is ever too much trouble. I would give the all the staff here an A1 plus.’’

People were treated with kindness, respect and compassion and their privacy, dignity and independence were promoted.

People’s communication needs were not always met as communication methods for people living with dementia had not been fully explored.

People had a limited choice of activities which they could take part in.

The environment at the service needed some development to make it more supportive to people living with dementia. Plans were in place to improve upon this.

We have made recommendations to the service about improving communication methods and the premises for people living with dementia.

Systems and process in place at the service kept people safe in all areas of their care including the administration of medicines.

There were enough staff on shift to support people and robust recruitment checks were carried out before staff started working at the service.

Staff received induction, training and supervision to ensure that they had the right skills and abilities to support people.

People were supported to eat and drink enough to maintain a balanced diet.

Staff referred people to health professionals where necessary and supported people to lead healthy lives.

Complaints were responded to appropriately by the registered manager.

People were supported with dignity and respect at the end of their lives.

The registered manager had a system of audits in place that were used to monitor and improve the quality of the service.

Regular feedback was collected from people and their relatives about the best way to support people.

People, their relatives and staff felt well supported by the registered manager.

Rating at last inspection: Good (report published 21 September 2016)

Why we inspected: This was a planned inspection based on the rating at the last inspection. During this inspection we found evidence continued to support the rating of good. One KLOE (Responsive) has now been rated as Requires Improvement. More information is in the full report.

Follow up: We will continue to monitor intelligence we receive about the service until we return to visit as per our re-inspection programme. If any concerning information is received, we may inspect sooner.

Inspection areas

Safe

Good

Updated 29 May 2019

The service was Safe.

Details are in our Safe findings below.

Effective

Good

Updated 29 May 2019

The service was Effective.

Details are in our Effective findings below.

Caring

Good

Updated 29 May 2019

The service was Caring.

Details are in our Caring findings below.

Responsive

Requires improvement

Updated 29 May 2019

The service was not always Responsive.

Details are in our Responsive findings below.

Well-led

Good

Updated 29 May 2019

The service was Well-Led.

Details are in our Well-Led findings below.