Archived: Adult Placement Service - Wigan Council

Leigh Sports Village, Leigh Stadium, Sale Way, Leigh, Lancashire, WN7 4JY (01942) 515093

Provided and run by:
Wigan Council

Important: This service is now registered at a different address - see new profile

All Inspections

30 January 2013

During a routine inspection

We checked care records for six people and found that they received the care that had been assessed, planned and agreed. We spoke with three approved care staff and two people who used the service. The care staff told us that they were really well supported by the social workers in the team. The people who used the service said they thought that it was a "good service." One person told us 'It is an exceptionally good service. I get on really well with my carer. It is a very good match.' Another person said 'It is very good service. I feel like I have a normal life.'

We spoke with two social workers who were employed within the service. They told us they enjoyed working for the service and that they felt supported in their roles. The care staff also said they were well supported and that they received appropriate training for their role. The people we spoke with did not express any concerns about the service.

We found that the provider had an effective system in place to record, monitor and respond to any complaints.

1 March 2012

During a routine inspection

People who used the service told us:

'I am able to make choices on what I would like to do.'

'I am able to go shopping, to the pictures. Whatever, it is my choice. I look forward to it.'

'She is my friend and I feel very safe.'

Carers told us:

'We get enough information on the needs of the person we provide the care for.'

'I got all the information I needed prior to the placement.'

'I get great support."

"We get regular support visits. I only need to pick up the phone for advice.'

'There is a good matching process to ensure it works.'

'I am fully aware of what to do should I be concerned re any safeguarding issues.'

'We have thorough recruitment checks and a 6 months training course. We also have to go to be approved in front of a panel.'

'I have done lots of training. I have done safeguarding. Further training is always there if we need it.'

'We have a thorough recruitment process and 6 months training, which gives you an insight into the role.'

'We get as much support as we need. The social workers are always there if we need advice. I would tell the managers if I needed anything.'