All inspections: Green Lane Short Breaks

The home provides respite care for up to five people at any one time and is occupied with both residents and staff during the hours of 10am ' 3pm.

During the inspection staff told us that people were treated with dignity and respect at all times and people's support needs were person-centred. Staff commented that there was a range of information that was used to develop people's support plans which enabled the plans to be detailed and focus on people's personalised needs.

On the day of our visit we were unable to speak with people who used the service as it was not being used to provide respite care for any services users.

During the inspection staff told us people were treated with dignity and respect at all times and people's support needs were person-centred. Staff commented there was a range of information that was used to develop people's support plans which enabled the plans to be detailed and focus on people's personalised needs. Staff told us training in relation safeguarding was detailed and enabled staff to fully understand the different types of abuse and how to report abuse. We were also told about the complaints process and the fact that there were very few complaints about the service. There hadn't been any complaints in the previous 14 months.

We interacted with people that used the service and they were dressed appropriately, appeared comfortable and engaged well with the staff providing support.

You can see our judgements on the front page of this report.

People who stayed at 13a Green Lane Short breaks told us that they always enjoyed their stay.

The people we spoke with said they were happy with their care.

Staff told us:

'We have all the information we need so that we know what care to provide.'

'I wouldn't hesitate to tell the manager if I saw any abuse.'

'The training is very good.'

'We all work together as a team'

Archived: Green Lane Short Breaks

All Inspections

28 October 2013

During a routine inspection

20 February 2013

During a routine inspection

1 February 2012

During a routine inspection