During our visit we observed the care and support provided to four people. We found that people were treated with respect by the staff and in ways that protected their privacy and dignity. We were told by one relative that the staff and the provider ensured that people received care and support that enabled their personal preferences and encouraged their independence.When we saw care or support being carried out, we saw that staff asked the person for their consent to the activity. We saw that staff waited for the person's agreement in all of the interactions we observed. However we were not able to locate a consent policy or procedure.
The home had an effective system of care planning that was used daily by the staff to provide person centred and appropriate care for people.
The staff clearly explained the importance of protecting people from harm and had a good understanding of safeguarding procedures. They told us how they would recognise any signs of potential abuse in their daily practice.
We observed that there were enough staff to provide care and support to people during our visit. This ensured that people received care and support without having to wait.